Pauline's community posts

Hello Fausto,

Thank you for your message.

Have you tried uninstalling Host completely as described here and then re-installing it from scratch after the error occurred? If this issue was caused by some damaged/corrupted Host files, this might have helped to resolve the issue.

Hope that helps.

Hello John,

Could you please verify that the issue with the cursor occurs only on one specific Host or if it occurs always regardless of the Host you’re connecting to?

Looking forward to your reply.

Hello,

Thank you for the additional details. We'll see if we're able to reproduce it or if it might be something related to the Thinkpad laptops specifically.

I'll keep you updated on the issue.

Hello John,

Perhaps, it was some temporary glitch. I'm glad to hear that it works for you now!

I'll let you know once there's an update regarding the Shift key.

Hello John,

Yes, when you restart Host, Viewer will wait for it to restart and try re-connecting to it in the same session automatically.
Please try restarting your Viewer as well (make sure to fully exit it with File -> Exit) and see if this helps to fix the issue with the Windows key.

Let us know if this helps.

Hello,

Thank you for the provided details.

I'll forward this issue to our developers and we will test it in our environment to see if we can reproduce the issue and add a fix for it in our future updates.

I'll let you know when there are any updates on this issue.

Hello John,

Thank you for the clarification.

We will test this out in our environment to see if we're able to reproduce the issue and fix it in our future updates.

I'll keep you updated.

Hello John,

Thank you for your message.

Could you please let us know what happens now when you click Shift+Click and what is the exact expected result so that we could try to reproduce this?

Looking forward to your reply.

Hello,

Could you please let us know what View mode do you use when connecting, i.e. Stretch, Fullscreen, etc.? In addition, please double-check that the graphics cards on both computers are updated to the most recent version available. Does the issue occur only in this specific window or do you experience it somewhere else?

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please try enabling the Capture alpha-blending windows option in the Connection Properties menu as described here and see if this helps to resolve the issue?

Let us know if this works for you.