Pauline's community posts

Hello,

Thank you for your message.

In case if you want to preset password for your Hosts manually, you can use different or the same password, depending on your preference. However, you can also use our MSI Configurator tool to create a custom Host installation file and set up a password during the configuration process - in this case, the password will be the same for all Hosts installed using this installation file. You can also use this custom installer to update settings/passwords for your existing Hosts.

Hope that helps.

Hello Menderes,

Thank you for your message.

Please note that we've responded to a duplicate ticket you've created earlier. Please try to avoid creating identical threads/tickets with duplicated questions/inquiries.

Thank you.

Hello Husain,

Thank you for your message.

Could you please clarify what module of Remote Utilities you're trying to download and what exactly operating system is running on your device (i.e. Windows, Mac OS, Linux, etc.)? Do you have any antivirus software installed on the device where the issue occurs?

Looking forward to your reply.

Hello Oldřich and Jim,

Thank you both for the provided feedback.

Of course, we will definitely aim for the final stable release to have the standard features that are currently available in Host for Windows. I will forward the notes about the touchpad scrolling and will check with them on the manual restart of Host after the system reboot as well. We appreciate your input.

Let us know if you have any questions.

Hello,

Thank you for your message.

You can enable Internet-ID connection along with Direct connection on your Hosts at the same time and also set up multiple authentication methods, so if one of the authentication methods is not available, the software will automatically proceed with the next one. You can see an example of the auth methods order on this page (see the text in the yellow frame).

Is it possible to enroll the Agent like the Host via GPO etc.?

Agent doesn't require installation, so it's not possible to push-install it via GPO, but you can configure a custom Agent file and distribute it over the computers in your network, so it's readily available to just launch it on demand.

Hope that helps.

Hello,

Thank you for your message.

Do you mean that you want to remotely install Viewer across your systems via GPO? Unfortunately, the Push install via GPO is currently only available for Host since we don't provide an .msi installation files for Viewer.
However, you can copy the Viewer's settings file config_4.xml in the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ after setting up one Viewer manually and then just copy this file across your other Viewers - this should copy over any settings as well as the license key. If you want to copy the general address book as well, please try copying over the file connections_4.xml the same way.

Hope that helps.

Hello Oldřich,

Thank you for your message.

Please note that since this is an Alpha-version release for preview purposes, some of the default features supported by Host for Windows might not be available yet. The advanced mouse scroll feature will definitely be available in the subsequent releases of Host/Agent for Linux.

Let us know if you have more questions.

Hello Oldřich,

Thank you for your message.

Yes, the Internet-ID connection feature as well as Host for Mac will definitely be available at a later time. We appreciate your feedback.

Let us know if you have any questions.

Hello Flavio,

Thank you, I can see the email with the log files now. We will examine the logs and forward them to our developers to take a look at, if necessary.

I’ll get back to you with an update on this issue shortly.

Hello Flavio,

Unfortunately we still haven’t received an email with your log files. Could you please try resending it once again? Make sure that you’re sending it to support@remoteutilities.com and you can also try sending it from another email address just in case.
In addition, please let us know if you have any antivirus software installed on any side of the connection.

Looking forward to your reply.