Pauline's community posts

Hello Peter,

Unfortunately, there’s nothing that can be done to adjust resolution from within Remote Utilities. Hopefully, D L will be able to come back to this thread and elaborate a bit more on their advice.

Please let us know if you have more questions.

Hello Peter,

Usually in cases with headless Host machines we recommend to enable Legacy capture mode since it helps to resolve any display-related issues. However, if there are any resolution-related restrictions from your graphics card, then, of course, the best way to resolve it would be on the graphics card side itself. Sorry for the inconvenience.

Let us know if you have more questions.

Hello Peter,

Will that adjustment you plan to add allow me to change the resolution of a machine with no monitor that Windows has stupidly decided should be at a crippling 640*480?

Unfortunately, I’m not involved with the development process, so I’m not sure how exactly the feature will be functioning until it’s implemented. Hopefully, it will be possible, but it’s still worth it to take into consideration the graphics card limitations. Sorry if this makes our software less useful for you.
Perhaps we will be able to add some sort of scaling for smaller monitor resolutions just like we did for the 4k monitors.

Hope that helps.

Hello Peter,

Thank you for your message.

Unfortunately, Remote Utilities has nothing to do with resolution support, as this is the ability of your monitor and graphics card and Remote Utilities only streams the captured image from the remote Host's screen. We do plan to implement a feature that will allow adjusting the remote screen resolution from within the Viewer in our future updates. However, there's no specific ETA on this feature yet. Sorry for the inconvenience.

Hope that helps.

Hello Douglas,

I'm glad to hear it worked for you!

Legacy capture mode is recommended to use whenever there are some displaying issues since most of the time enabling it helps to fix them (for example, for headless Host machines). Unfortunately, it's hard to say what exactly had caused the issue - we've had this issue in some updates for version 7, however, for most users it have been already fixed in the subsequent updates.

Let us know if you have more questions.

Hello Douglas,

Yes, you can definitely update the Host Settings remotely via the Remote Settings feature. When using this feature, Host is automatically restarted when you submit the changes, so please allow a couple of minutes for Host to restart before trying to connect.

Let us know if you have more questions.

Hello Douglas,

Thank you for your message.

Could you please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab and see if this helps. Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Hope that helps.

Hello Anthony,

Thank you for your message.

Unfortunately, these are known issues and currently we can't provide an efficient workaround for them. The only thing that can be done here is to maximize the session window to take up the whole desktop.
However, we plan to implement some features for multi-monitor setups in our future updates, so hopefully we'll be able to fix this behavior as well. Sorry for the inconvenience.

Let us know if you have other questions.

Hello,

Of course, we always add new features in our updates, so we try to keep our Documentation and KB up to date as well. You can also see this blog post that provides more in-depth description of new features that have been added starting version 7 and you can find the full list of new features in our Release Notes.

Hope that helps.

Hello,

Thank you for your message.

Before we proceed with further troubleshooting, please try suggestions from this KB page and see if any of them help.

Please let us know if the issue persists or if you have more questions.