Pauline's community posts

Hello Mats,

Yes, sometimes recreating a connection in your address book might help to resolve similar issues. Please let us know if this works for you or if the issue still persists.

Looking forward to your reply.

Hello,

I’m glad to hear we were able to help and it’s working for you now!

Please feel free to contact us if you have any questions or need our assistance. We’re always happy to help!

Hello,

Please note that the Stop Host command in the Remote Settings article refers to Host on your Viewer machine (if it’s installed and running) and not the remote Host, so if your computer is only used for Viewer and Host is not installed or running, then you can skip this step.

This was to be done using the Remote Settings Button which does not work, what is the reason for this button since it does nothing?

The Remote Settings button opens the Settings menu for a remote Host which settings you want to change. Could you please clarify if the settings menu is not opening when you log on to the remote Host and select the Remote Settings feature? Are you getting any particular error messages or nothing happens at all?

Looking forward to your reply.

Hello Rossana,

I’m glad to hear we were able to help!

The only inconvenience was that it did not mentioned the "Remote Utilities" software by name.

Perhaps, this was caused by some of the installation files being damaged which had also caused the update issue. To avoid similar issues in the future, please make sure to add Remote Utilities to exceptions as described in the guide linked above.

Let us know if you have more questions.

Hello John,

Do you mean restarting Host after changing the password? Please note that you don’t need to stop the Host service in order to change the password. Simply use the Remote Settings and change the password following this guide. When you press OK the changes are applied automatically and Host is restarted automatically as well, so there’s no need to stop Host manually. Just give it a couple of minutes to restart automatically and you should be able to connect using your new password.

Hope that helps.

Hello Bujang,

Thank you for the confirmation.

I’ll check with our developers on the RAM information not displayed in the Inventory Manager mode.

I’ll get back to you with an update on this shortly.

Hello Mats,

Do you have any antivirus software installed on your Host or Viewer machines? If yes, then have you already added Remote Utilities to the exceptions of the a/v software?

Looking forward to your reply.

Hello,

Just wanted to let you know that you should be able to change the Host password remotely using the Remote Settings feature - Host will be restarted automatically when you submit the changes.

Hope that helps.

Hello Rossana,

Thank you for your message.

Please try using this Microsoft troubleshooting tool and see if this helps to resolve the issue. Just download the tool, run it and follow the steps provided by the wizard.

In addition, please make sure to add Remote Utilities to the exception list of any antivirus software you may have installed. To do so, please follow this guide.

Hope that helps.

Hello,

Thank you for the clarification.

Unfortunately, it’s not possible to display the passwords saved in the connection property window due to security reasons. In case if the access password for a remote Host was forgotten, then you should reset its password following this guide.
Alternatively, you can also fully reset Host settings by deleting the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host. Please note that deleting this key resets all of the Host settings to default values.

Hope that helps.