Pauline's community posts

Hello Chas,

Thank you for the clarification.

I will forward the issue to our developers to see if they can provide any feedback on this or if we’re able to reproduce it in our environment.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

I’ll forward your feature suggestion to our development department for a review to see if we can implement it in our future updates.

Let us know if you have any questions.

Hello Ken,

Thank you for the confirmation.

In this case, could you please send us the most recent Host log files? You can locate Host logs in the following folder: C:\ProgramData\Remote Utilities\Logs. You can send logs to support@remoteutilities.com.

Looking forward to your reply.

Hello Ken,

Thank you for your message.

Could you please confirm that you have both Host and Viewer updated to the same version 7.2.2.0? Also please let us know if you’re using Direct connection or Internet-ID connection?

Looking forward to your reply.

Hello Alfonso,

Thank you for your message.

Could you please double-check if you’re using Host and not Agent? This issue usually occurs when Agent is used instead of Host since Agent doesn’t provide administrator privileges to install software. For more information please see this page.

Hope that helps.

Hello Chas,

Thank you for your message.

Do you mean that you’ve tried the solutions listed on this page? Please note that even using Direct connection might not always have the same speed/performance compared to the RDP since the latter was developed specifically by Microsoft for Microsoft systems. You can also try connecting to your remote Host via our RDP connection mode and see if this works for you.
In addition, please make sure that both Host and Viewer are updated to the latest version 7.2.2.0 as well as your audio drivers on both machines.

Hope that helps.

Hello Martin,

Thank you for your message.

Please note that the Active tab only displays Hosts and Viewers that are currently using RU Server as their intermediary server for a remote session Viewer to Host. For local connections, Remote Utilities automatically detects and uses direct route, if possible. For more information please see this page.

Hope that helps.

Hello,

Thank you for your message.

We’re glad to hear it’s working well for you!

Feel free to let us know if you have any questions.

Hello Arthur,

Thank you for your message.

Unfortunately, Remote Utilities doesn’t provide such functionality yet. However, I’ll forward your request to our development team for review to see if we can implement it in our future updates.
Currently, you can obtain an Internet-ID code by generating it manually in the Host Settings or by using the MSI Configurator Tool.

Hope that helps.

Hello Anthony,

Would you be available for a remote session? If yes, please let us know what time you are available and your time zone as well.

Looking forward to your reply.