Pauline's community posts

Hi Anthony,

I’m glad to hear we were able to help and it works for you now!

Let us know if you have any questions.

Hello Anthony,

Could you please double-check if you’re able to change your password now? We’ve fixed the issue with the website, so you should be able to do it now,

Let us know if this works for you.

Hello Johan,

Thank you for your message.

Could you please let us know why do you need this specific version? If you are experiencing some issues with the latest version 7.6.2.0, please feel free to let us know so we can help you to resolve them.

Looking forward to your reply.

Hello Bill,

Thank you for message.

Unfortunately, the Host’s “last seen online” data is not available in the logs yet. However, we do have it in our roadmap and, hopefully, will be able to implement it in the nearest future.

Let us know if you have more questions.

Hello Michael,

I’m glad to hear we were able to help and it works for you now!

Please feel free to contact us again if you have any questions or need our assistance.

Thank you!

Hello Michael,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature and see if this helps to resolve the issue? After enabling the feature, please make sure to restart Host to apply the changes.

Let us know if this helps.

Hi John,

I'm glad to hear we were able to help!

Please feel free to contact us again if you have any questions.

Hello John,

Thank you for your message.

If you’re already using the latest version of Remote Utilities 7.6.2.0,  could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other settings? After enabling the feature, please restart your Host to apply the changes.

Let us know if this helps or if the issue persists.

Hello Beppe,

Thank you for your patience.

Here’s a link to our KB page that describes where all Agent files and parameters are stored.

Hope that helps.

Hello Peter,

I'm glad to hear that you've figured out the issue and it works for you now! Yes, rutserv.exe is a part of Viewer's installation package, which is included for updating remote Hosts and for the MSI Configurator tool as well.

On both these W7 machines, Host update using Simple Update does not work, with the same error message mentioned in my previous post.

In this case, could you please send us the latest Host installation logs for review? You can find the installation logs in the following folder: C:\ProgramData\Remote Utilities\install.log and send them to support@remoteutilities.com.

Looking forward to your reply.