Pauline's community posts

Hello Greg,

Thank you for the provided details.

I'll forward your feedback to our developers to see if they can offer some input on this or if we're able to implement this functionality in our upcoming updates.

Let us know if you have more questions.

Hello Greg,

Thank you for your message.

I apologize for the late reply. Would you be able to elaborate a bit more on the feature suggestion, so I can submit it to our developers for a review?

Looking forward to your reply.

Hello Juan,

Ok, so I can have more than 20 machines in my list but I can only use 20 hosts at the same time?

Not exactly, it means you can only have up to 20 remote Hosts added to your address book at any given moment. If the amount of Hosts exceeds the license, you will get a notification asking you to delete some of them.

Unfortunately, we don’t provide technical support over the phone. However, please feel free to contact our Sales team via this form.

Let us know if you have any questions.

Hello Paul,

Thank you for the clarification.

In this case, please note that this is known behavior which we’re already investigating and hope to implement a fix for it in our upcoming updates. Currently, the known workaround for this issue is using the Legacy Capture mode feature.

Let us know if you have more questions.

Hello Rafael,

Thank you for your message.

We will definitely add multiple monitor support in the upcoming updates for Mac/Linux. I’ll also forward your feedback to our development team.

Thank you for your support.

Hello Paul,

The difference between the default and legacy capture modes has to do with how screen capture is processed deep inside the operating system. Windows 8, 8.1 and Windows 10 require certain modifications to the screen capture mechanism. On the surface this difference just manifests itself in that check box that the user can check or uncheck to resolve problems with screen capture.
Regarding the issue - could you please clarify what exactly happens when you can’t connect to a remote Host? Do you see any connection attempts or the “world map” loading screen?

Looking forward to your reply.

Hello Juan,

Thank you for your message.

Yes, you can install Host on any number of machines. However, please note that address book can only have up to 20 remote connections added at a time (including on your RU Server) - you can replace them as needed since licenses are not tied to a specific workstation. You can refer to this page for more information.

Let us know if you have more questions.

Hello Paul,

Thank you for your message.

Perhaps, the issue might be caused by some components found in the Windows System update. Are you able to tell if there was a Windows update performed prior to the issue occurring?

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify what version of Remote Utilities you’re currently using? If you’re using version 7, please note that it requires a new license key as well. If your key is stored in a text format and *txt file, then it’s an older license key for version 6.
If the license key was a free license key of version 6, you can easily request a new license key using this form. If this was a commercial license key, you can check if it’s eligible for a free upgrade using this form.

Let us know if you have more questions.

Hello Basil,

I’m glad to hear we were able to help!

Please feel free to contact us again if you have any questions.