Pauline's community posts

Hello Josh,

Thank you for your message.

Have you deleted the Host registry key before updating your Hosts by any chance? Please note that deleting the registry key resets Host settings to default ones, so if you remove the registry key, you’re able to configure your Host settings from scratch.
Could you double-check if any of the Hosts in question has their Single password and the 2FA feature enabled in its settings?

Looking forward to your reply.

Hi Brad,

Thank you for the clarification.

Does this happen only with one specific One-Click installer or with each one you generate? Yes, please feel free to send us the installation file to support@remoteutilities.com or you can also open a new ticket and submit the file there.

Looking forward to your reply.

Hello,

Thank you for your message:

It looks like the Host service might’ve been mistakenly deleted by Windows Security or some other antivirus software you might be using. Please try reinstalling Host once again to see if the Host service is back, but please make sure to add the Host installation folder to exceptions first as described here.

Let us know if this helps.

Hello Brad,

Thank you for your message.

Have you tried enabling the very last checkbox When updating existing Hosts, overwrite their Internet-ID…? It might be not generating if there are any traces of a previous Host installation, so enabling this option might help with resolving the issue.

Let us know if this helps.

Hello Michael,

Thank you for your message.

It seems the libxcb-icccm package is missing from your system’s repositories. Here are a few steps to try:  

1. Update Your System:
Try running the following commands to update your package list:  

sudo apt update
sudo apt upgrade

2. Install an Alternative Package:
Try installing libxcb-icccm4 or libxcb-icccm4-dev instead:

sudo apt install libxcb-icccm4 libxcb-icccm4-dev

3. Manual Installation:
If the package is still unavailable, you can try downloading it from Debian Packages and install it manually:  

sudo dpkg -i <package_name>.deb

After completing these steps, try running r-agent again. If the issue persists, please let us know your exact OS version and any error details.  

Looking forward to your reply.

Hello,

Thank you for your patience.

Our developers have reviewed the request and confirmed that we plan to implement Azure ID in future updates. Unfortunately, we cannot provide a specific ETA for this feature at the moment. However, based on our developers’ input, it is unlikely to be introduced this year and may be expected next year.  

Let us know if you have any other questions.

Hello,

Thank you for your message.

I will be submitting a feature request to our development team to check if there are any plans for Azure ID in our future updates. I’ll let you know as soon as I hear back from them.  

I’ll keep you posted.

Hello William,

Thank you for your message.

Please note that we’ve responded to another thread you’ve created in order to avoid duplication.

Hope that helps.

Hello William,

Thank you for your message.

Please note that RDP is a Microsoft-native solution and Remote Utilities have no control over how exactly it functions. The RDP connection mode that you can see in Remote Utilities Viewer simply runs the Microsoft's RDP client, nothing more.

Here's how you can change the RDP resolution and preserve it every time you connect to a remote Host using RDP:

1. First please make sure to delete all .rdp files from the %appdata%\Remote Utilities Files\rdp_connections folder. In addition, please note, that we do not recommend manually modifying any of the .rdp files.
2. Right-click on the connection in the address book and select Properties.
3. Navigate to the RDP tab and click Configure. This will open the native Microsoft RDC client.
4. Click Show Options, navigate to the Display tab and select the preferred resolution.
5. Get back to the General tab of the RDP window and press Save.
6. Important: Make sure to close the RDC window (do not press "Connect") and click OK in the connection properties window - this will save your connection properties for RDP within Remote Utilities, so that the resolution stays the same every time you use the RDP mode.

Hope that helps.

Hi David,

Thank you for your message.

This is to inform you that we’ve received your ticket and replied to it to avoid duplication. I’m submitting the issue to our development team for a review and will keep you updated.

Thank you.