Pauline's community posts

Hello John,

Thank you for your message.

Unfortunately, there’s no video-guide for the self-hosted RU Server for now. However, we definitely have it on our roadmap to make it available in the near future. In the meantime, you can follow this step by step guide and also please feel free to reach out to us if you have any questions along the way, we’d be happy to assist you!

Let us know if you have more questions.

Hello everyone,

Thank you for your messages.

It seems like there might’ve been a short downtime on some of our servers, but they all are already back up and running. We’re also currently looking into the issue to see what might’ve caused it.
We apologize for any inconvenience this might’ve caused.

Let us know if you have more questions.

Hello Gee,

I’m glad to hear we were able to help and it works for you now!

Please feel free to contact us again if you have any questions.

Hello Gee,

Thank you for your message.

Have you already tried enabling the Use legacy capture mode option for your Hosts? This usually helps to resolve similar issues.
If this does not work, you can also try plugging the HDMI cables out of at least one of the Hosts and if it works this way.

Let us know if this helps.

Hi Richard,

Thank you for the provided logs.

I've just forwarded the logs to our developers to see if they're able to investigate this further.

I'll keep you posted.

Hello Greenevelyne,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other Settings and see if this helps to resolve the issue. After enabling the feature, please make sure to restart Host to apply changes.

Let us know if this helps.

Hello John,

Thank you for your message.

Unfortunately, we do not support Agent or Host for Android devices yet. We do currently provide beta version of Agent for Linux/Mac. We hope to be able to release the mobile version of Host and Agent in the near future. Sorry for any inconvenience.

Let us know if you have other questions.

Hello everyone,

Thank you for your patience.

This is to inform you that we’ve tested the scenario out on two different Windows 11 machines and, unfortunately, were unable to reproduce the issue.
In the meantime, perhaps you could consider rolling the update one version back since Windows 11 does support this feature. Sorry for any inconvenience.

Let us know if you have any questions.

Hello Rolf,  

Thank you for your patience.

I’d like to clarify a few things and apologize for any confusion caused by my earlier reply. Unfortunately, even when using a self-hosted RU Server, it would not prevent scammers from illegitimately accessing Agent. For this reason, the disclaimer window remains a necessary security measure, regardless of the Server configuration.  

Additionally, the disclaimer is only displayed the very first time the Agent runs on a computer. Once it has been acknowledged, it will not appear again during subsequent uses.  

This measure is consistent with practices across all major remote control software platforms. Without such a warning window, there’s a significantly higher likelihood of antivirus software flagging and removing the Agent as a potential threat.  
I hope this explanation provides more clarity.

Thank you for understanding, and please let us know if there’s anything else we can assist you with.

Hello Rolf,

Thank you for your message.

This notification window was added as a security measure to notify the user that an Agent is running on their computer. The only way it can be disabled is by turning off the Disable Internet-ID and callback connections feature located in the Agent Settings -> Other Settings which restricts Agent/Host to accepting direct connection only.

Let us know if you have any questions.