Pauline's community posts

Hello,

Thank you for your message.

We will contact Avast a/v team and let them know about this, so they can remove the detection. In the meantime, please feel free to submit a false positive report to Avast as well, since this can help to speed up the process. Here’s a guide on how to submit a false positive report.

Hope that helps.

Hello Johnny,

Thank you for your message.

Unfortunately, Agent for Mac/Linux is currently in beta testing stage and does not have logging available at the moment. However, we definitely will add logging feature in the subsequent updates. You can see the full list of features currently available for Mac/Linux Agent and Viewer on this page.

Let us know if you have other questions.

Hello Bruce,

Thank you for your message.

Please make sure that your Host installation folder is added to the exception list of your antivirus/firewall software and ports used by Remote Utilities are allowed as described in this troubleshooting guide.
You can also try fully uninstalling and then re-installing Host following this guide.

If the steps above do not help and the issue persists, please let us know.

Hello Carlo,

I’m glad to hear it works for you now!

Please feel free to contact us if the issue reoccurs or if you have any other questions.

Thank you!

snk-nick,

You can send us the latest Host logs from one of your remote Hosts that should be using your RU Server. In addition, please also send us the full file that you've quoted in your first message, so I can forward it as well.

Thank you.

snk-nick,

Could you please send us the full Host log file for a review? I will forward it to our developers, so they can examine it and provide feedback. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello Carlo,

Thank you for your message.

Could you please verify if you’re using the latest Remote Utilities version 7.2.2.0? Are you able to locate the Host log files and send us the most recent logs from at least one of your Host machines? You can send it to support@remoteutilities.com for examination.

Looking forward to your reply.

Hello Jorge,

Thank you for your message.

Version 6.10.10.0 still works and can be used with Internet-ID connection by all users who own a commercial license key for version 6.
Would you be able to check the Host log file and see if it contains any error entries? You can also send the latest Host log file to us for a review to support@remoteutilities.com.

Looking forward to your reply.

Hello Jorge,

Thank you for your message.

According to our Upgrade Policy, users who had purchase their license key for version 6 sometime in 2020-2021 are eligible for a free upgrade to version 7. All other users with pre-existing commercial license key are eligible for a 50% off discount when upgrading their license.
You can use this Upgrade form to see if your license key is eligible for free upgrade.

Hope that helps.

Hello,

Thank you for your message and sorry for the late response.

Could you please double-check if you have your custom RU Server address selected in the following directories:
1. Host Settings -> Internet-ID settings.
2. Connections Properties -> Internet-ID connection.
In case both directories already have the correct custom Server selected, please let us know if the issue occurs for all of your remote Hosts or only for one specific remote machine.

Looking forward to your reply.