Pauline's community posts

Hello Gaz,

Thank you for your message.

Yes, we’ve definitely improved the auto reconnect mechanism in the past few updates. You can find more details on our Release Notes page.

Let us know if you have more questions.

Hello Gaz,

Thank you for your message.

This issue might be caused by an antivirus software blocking Host’s automatic startup upon the system start. Please make sure that you’ve added the Host installation folder to the a/v exception list following the steps provided here.
In addition, one of our users have shared a workaround for how to set up a delayed startup for Host service which might also help to resolve the issue. You can find more information on it here.

Hope that helps.

Hello Michael,

I'm glad to hear you were able to figure out the issue and it works for you now!

Please feel free to contact us again if you have any questions or need our assistance.

Thank you.

Hello Michael,

Of course, we're always happy to help!

Could you please let us know what exact version of Remote Utilities you're currently using? If it's any of the older versions or even the most recent stable version 7.2.2.0, could you please try updating to the currently available beta version release 7.5 and see if this might help to resolve the issue? You can download the beta version on this page.

Let us know if the issue persists even after updating.

Hello Michael,

Thank you for the clarification.

Could you please double-check whether your Host installation folder was already added to the antivirus software exception list as described here? Please make sure to do so even if you're using standard Windows Defender (or Windows Security) and see is this helps to resolve the issue.

Let us know if this helps.

Hello Michael,

Thank you for your message.

Could you please double-check if you have the Turn On Fast Startup feature as outlined in this guide and see if disabling it might help to resolve the issue.

Let us know if this helps.

Hello John,

Thank you for your message.

Do you mean that you’re getting the UAC prompt when trying to install Host? Could you send us a screenshot of the window that appears when you’re attempting installation? You can attach it here on the forum (just make sure to cover any sensitive information).

Looking forward to your reply.

Hello Jhon,

Thank you for your message.

Could you please try enabling the Viewer log following this guide and try reproducing the issue once again? If you’re able to reproduce it, please email us the log file to support@remoteutilities.com.
In addition, please try downloading the most recent beta version of Viewer available on this page and see if the issue persists when using the beta version.

Let us know if this helps.

Hello Kevin,

Please note that Host module itself doesn’t require registration with a license key, so you can just update the Host you need to connect to to the latest version 7.2.2.0.
If you prefer not to update it, you can just download Agent of the latest version and use it instead of Host on the same machine - Agent doesn’t require installation, so you’ll be able to keep your older version of Host as well.
Agent is available for download on this page.

Hope that helps.

Hello Kevin,

Thank you for your message.

Unfortunately, there is no older version of Remote Utilities for Mac/Linux. However, you can easily use the latest beta version with the free license key that can be generated on this page.
In addition, if you had a commercial license key purchased for version 6.10.10.0, it should still be functional and allow you to connect to newer versions of RU.

Hope that helps.