Pauline's community posts

Hello yesadmin,

I will forward the issue to our development department to see if we’re able to reproduce it in our environment to implement a fix or if they’re able to provide any further feedback.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

We haven't received any other reports for similar issues regarding Linux compatibility. Would you be able to update your Linux Ubuntu to the latest version 24.04 and see if the issue still persists when using Agent with the latest version?

Looking forward to your reply.

Hello Peter,

Thank you for the confirmation.

I will forward the issue to our developers to see if they're able to provide any input on this.

I'll get back to you with an update on this shortly.

Hello Peter,

Thank you for the confirmation.

Could you please also try enabling Use legacy capture mode on your remote Host where the issue occurs? You can find it in the Host Settings -> Other settings tab. After enabling the feature, please make sure to restart your remote Host to apply changes.

Let us know if this helps.

Hello,

Thank you for your message.

Could you please double-check that you have the latest version of Agent for Linux currently downloaded (version 1.0.17.q Beta 17)? In addition, please try downloading Agent once again from scratch and see if you can run its new instance.
We will also try to reproduce the issue in our environment to see if we can find and implement a fix for it.

Let us know if this helps to resolve the issue.

Hello Peter,

Could you please confirm if both of your machines are running the same version of Norton 360 Premium? In addition, please let us know if you’ve already tried contacting Norton’s technical support team to see if they might be able to assist you with this issue?

Looking forward to your reply.

Hello Peter,

Could you please double-check that both your Viewer and the remote Host in question are updated to the most recent version 7.2.2.0.? Sometimes version mismatch might cause such minor issues, so it's best to always keep all Viewers and Hosts updated to the most recent version. Here's a guide on how to update Remote Utilities.

Hope that helps.

Hello Peter,

Have you tried restarting Host and reconnecting to it after enabling the feature? Is this the only window you're having this issue with or is there any other software that has similar behavior when viewed in remote session?

Looking forward to your reply.

Hello Peter,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature in the Connection Properties for this remote Host and see if this helps to resolve the issue.

Let us know if this helps.

Hello,

Thank you for your message.

We already have RU Server for Linux currently in development and we definitely plan to release it in the near future, perhaps, after stable versions of Viewer and Host for Mac/Linux are available. Unfortunately, we can't provide any specific ETA on this yet, however we will let our users know once it's available for testing.

Let us know if you have other questions.