Pauline's community posts

Hello Russell,

Thank you for your message.

Please double-check that the staff member is using version 6.10.10.0 of Viewer which is an older version that accepts version 6 keys in *txt format.
You can download version 6.10.10.0 on this page.

Let us know if you have more questions.

Hello Julie,

I’m glad to hear I was able to help and it works for you now!

Let us know if you have more questions.

Hello,

Thank you for your feedback. I’ve already passed it along to our development team for their consideration.

Let us know if you have other questions.

Hello Julie,

Thank you for your message.

It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.

Hope that helps.

Hello David,

Thank you for your message.

Do you mean the date information contained in the file properties? Could you please let us know what exactly you're currently seeing for these properties (e.g. if it's a new current date, some other date, etc.)?

Looking forward to your reply.

Hello,

In this case please send us your most recent Host logs for examination. You can send them to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Could you please confirm if you’re using the Single Password as your authentication method or if it’s any other authentication method?

Looking forward to your reply.

Hello Allan,

I’m glad to hear this worked for you!

Can I assume that support for Wayland is eventually coming?

Yes, since Wayland is newer, we plan to eventually include its support in our upcoming updates for Linux.

Let us know if you have other questions.

Hello Jim,

Thank you for your message.

Have you already tried switching your Linux system from Wayland display server catalogue to x11 (Xorg)?

Let us know if this helps.

Hello,

Thank you for your message.

Could you please clarify if you’ve already tried to fully uninstall Host following this guide? If you haven’t tried it yet, please try  doing so following the guide linked above and see if it helps to resolve the issue.

Hope that helps.