Pauline's community posts

Hello everyone,

Thank you for your patience.

This is to inform you that the issue had been fixed and the connection should be working now. Please check if it works for you.

Hope that helps.

Hello everyone,

Thank you for your messages.

We're currently looking into this issue. It could be that one of the servers has some issues. We'll do our best to fix it as soon as possible. Sorry for the inconvenience.

We'll keep you updated.

Hello,

Thank you for your message.

Unfortunately, we can't provide any ETA on the release of RU Server for Linux yet. Currently one of our biggest priorities is Host/Agent for Mac/Linux systems (which we recently released an Alpha-version preview of Host for Linux), so even though we do have plans for RU Server for Linux, it will most likely become available only after Host/Agent for Mac/Linux.

Hope that helps.

Hello Oldřich,

Could you please also clarify if this issue occurs when typing the text only in some specific software or anywhere in general? In addition, please let us know what version of Linux OS you're using.

Looking forward to your reply.

Hello,

Thank you for your message.

In case if you want to preset password for your Hosts manually, you can use different or the same password, depending on your preference. However, you can also use our MSI Configurator tool to create a custom Host installation file and set up a password during the configuration process - in this case, the password will be the same for all Hosts installed using this installation file. You can also use this custom installer to update settings/passwords for your existing Hosts.

Hope that helps.

Hello Menderes,

Thank you for your message.

Please note that we've responded to a duplicate ticket you've created earlier. Please try to avoid creating identical threads/tickets with duplicated questions/inquiries.

Thank you.

Hello Husain,

Thank you for your message.

Could you please clarify what module of Remote Utilities you're trying to download and what exactly operating system is running on your device (i.e. Windows, Mac OS, Linux, etc.)? Do you have any antivirus software installed on the device where the issue occurs?

Looking forward to your reply.

Hello Oldřich and Jim,

Thank you both for the provided feedback.

Of course, we will definitely aim for the final stable release to have the standard features that are currently available in Host for Windows. I will forward the notes about the touchpad scrolling and will check with them on the manual restart of Host after the system reboot as well. We appreciate your input.

Let us know if you have any questions.

Hello,

Thank you for your message.

You can enable Internet-ID connection along with Direct connection on your Hosts at the same time and also set up multiple authentication methods, so if one of the authentication methods is not available, the software will automatically proceed with the next one. You can see an example of the auth methods order on this page (see the text in the yellow frame).

Is it possible to enroll the Agent like the Host via GPO etc.?

Agent doesn't require installation, so it's not possible to push-install it via GPO, but you can configure a custom Agent file and distribute it over the computers in your network, so it's readily available to just launch it on demand.

Hope that helps.

Hello,

Thank you for your message.

Do you mean that you want to remotely install Viewer across your systems via GPO? Unfortunately, the Push install via GPO is currently only available for Host since we don't provide an .msi installation files for Viewer.
However, you can copy the Viewer's settings file config_4.xml in the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ after setting up one Viewer manually and then just copy this file across your other Viewers - this should copy over any settings as well as the license key. If you want to copy the general address book as well, please try copying over the file connections_4.xml the same way.

Hope that helps.