Conrad Sallian's community posts

Hi Karel,

We have thoroughly tested this time again and still couldn't reproduce the issue. Multiple books synchronization works as expected with a group added as security principal just as with a single user.  See the attached screenshots.

Please try resetting your Viewer configuration by closing the Viewer and deleting the file config_4.xml found in %appdata%\Remote Utilties Files\ folder. Don't worry, deleting this file won't affect your address books, it's just a file where Viewer keeps its settings/options.

Then start the Viewer again and see if the problem persists.

Thanks.

Hi Karel,

We'll test it out again and get back to you soon. Thanks.

Hi Karel,

Please, make sure that the "Active" checkbox is enabled in the group properties:

Hello Darius,

This error means that Host has issues connecting to your server. See Windows Sockets Error Codes.

Please, double check that you use the correct IP address or DNS name and that (if it's a DNS name) the IP address is resolved properly from your DNS name. You should also check if any security software is blocking the connection on either side and the self-hosted server port is allowed.

Hello Darius,

Thank you for your post.

Please, take a look at the Host log and let us know if there are any errors or warnings there. Here is how to locate the Host log https://www.remoteutilities.com/support/docs/host-log/

Hello Chuck,

Thank you for your questions.

On a related note, the Viewer only allows you to to add up to the allotted number of endpoints by on your license type, right? Free = 10, Starter = 20, Mini = 50, Pro = UnL. If I remove/delete a connection out of the address book, I could just add another one, right? For example, If I use AD integration and I have 25 Computers on my AD computers list. LEt's say out of those 25 computers, I really only actively need to connect to 20 of them. If I buy the Starter License, that will allow me to add up to 20 of the 25 computers listed in the AD list to my Address Book, right?

Yes.

But If for some reason I needed to connect to one of those other 5 computers, I could delete one of the computers out of my address book, sel ect the PC from the active directory list that I need to connect to and be able to connect to it, correct? Then once I was done with that computer, I could remove it from the address book and add back in the original PC to my list, correct?

Yes. Please, note that if you enable displaying the AD tree in your Viewer the computers in the tree also count against your license. So you are advised to add the computers you need from your AD to your address book and disable showing the AD tree in Viewer (this is done in Options).

Additionally? Your licensing pricing says that the fee for the Starter/Mini/Pro is a One Time Fee for each Tech. Except for Major Upgrades to the version. If within 12 months of purchase I can upgrade to the newer version 6.X to 7.x.

Yes, you have a 1-year of free major upgrades since your purchase date. Here is our Upgrade Policy in detail https://www.remoteutilities.com/buy/upgrade/policy.php

If beyond 12 months I can upgrade to new major version at 50% discount? Therefore, My Starter License could end up being $50/yr to get the major upgrades, right?

We do not necessarily release major upgrades each year. Currently, it's a far a less frequent schedule. Unlike many of our competitors we call a minor version what they would easily call a major release (and squeeze more money from their customers).

What if I skip a major version? I buy 6.x now and wait until 8.x is released more than 12 months fr om now, is it still just the 50%?

Yes, correct.

How often have you released major upgrades?

Once in a couple of years. Our major upgrades are more like milestones whereas the bulk of new features and fixes are released with minor updates.

Let me know if you have other questions.

Hello Peter,

You should try enabling the ask user permission feature.  Enable the checkbox "Ask only if user logged on" to trigger asking user permission only if some user is logged on.

Hope that helps.

Hello Sam,

Thank you for the kind words.

But what's the easiest way to get the new ID? I know I can hover over the icon and take a screenshot, but it seems a bit cumbersome.

If you disabled settings in the tray you can still call the settings window from Windows start menu or search. Just start typing "Settings for host" in the windows search bar. Then click on the item and Host configuration window will open where you can copy the ID.



Hope that helps.

Hello,

b4009009 wrote:

Already installed 6.10.10. This morning my Windows 10 crash again after update KB4606991 and KB4507453.

We tested but couldn't reproduce the issue. Unfortunately, the reason might be the update itself. See Windows 10 KB4507453 Cumulative Update Causes Restart Alert Loop .

Please, note that the previous issue that we "fixed" in version 6.10.10.0 wasn't actually a Remote Utilities own bug. It was a bug in Microsoft update which we "fixed" on our side (in fact adapted some code to avoid the bug).

Yet, we will see if there are reports and if we can reproduce the problem. Meanwhile, I would ask if you can send us your system event logs to support@remoteutilities.com . This may help us figure out if there is a problem and where it lies.

Thanks.

Hello Peppi,

Host works as a system service, i.e. globally on the operating system level. This means that you cannot create separate host installations for each and every terminal user running on the server.

Unlike Host the Agent works as a user-specific application and therefore multiple Agents can run each one in its own terminal session.

Please, note that when you use Host and want to switch between terminal sessions using the toolbar, the sessions must be active, i.e. running. You cannot create terminal sessions with Remote Utilities, only switch to existing ones.

Hope that helps.