Pauline's community posts

Hello Martin,

Thank you for the details.

We will try to reproduce this behavior. Please let us know if you have a chance to try enabling the legacy capture mode and if the issue still persists.

Looking forward to your reply.

Hello John,

I'm glad to hear we were able to help!

Please do not hesitate to post another message if you have more questions.

Hello MJ,

Thank you for your message.

Could you please clarify if you have also changed the port in the Server manager on the Manage tab in the Viewer?

If not, please try changing the port, as the information about the port for signing in to the server is taken from the Server manager window.

Please let me know if the issue persists.

Hello Renato,

I apologize for the late reply.

I checked with my coworkers on the issue. It looks like there's a network issue. Unfortunately, we cannot say what exactly might be causing cause this issue, because troubleshooting network problems is beyond the limits of our assistance. To resolve such issues, please contact your system administrator.

I'm sorry if this makes the program less useful for you.

Hello Djordje,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature. To enable it, right-click on the remote connection in the address book and select Properties. Then navigate to the Additional Properties tab and tick the Capture alpha-blending windows checkbox:


Also, please try referring to this KB troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Please let me know if the issue persists.

Hello John,

Thank you for your message.

Could you please clarify if there's any antivirus/firewall software installed on the machine where the issue occurs?

Looking forward to your reply.

Hello,

Thank you for your message.

Please try enabling the Use legacy capture mode in the Settings for Host -> Other tab:

Also, please try referring to this KB article.

In addition, could you please clarify if there's any antivirus software installed on the Host machine?

Looking forward to your reply.

Hello David,

Thank you for the provided details.

Perhaps, the Spy Protector software is exactly what's causing the issue. I also recommend that you add the Host and Viewer installation folders to the Avast Pro exceptions list to avoid future problems.

Please let me know if you have other questions.

Hello David,

Thank you for the provided details.

Could you please also clarify if there's any antivirus/firewall software installed on the machines where the issue occurs? Were the Host machines restarted after the Host installation?
Also, here's a relatable Community thread that might be helpful.

Looking forward to your reply.

Hello Mike,

Thank you for your message.

We plan to implement this feature at some point in the future but, unfortunately, I cannot give you any ETA.

Please let me know if you have more questions.