Pauline's community posts

Hello Rick,

I'm glad to hear you've figured out the issue!

However, I will forward the issue regarding the Windows 7 OS to our developers and we will try to reproduce it to see if there is anything we can do to fix the issue.

Please let me know if you have other questions.

Hello Rob,

Thank you for your message.

Could you please clarify if you mean the Host authorization settings? If this is the case, then, of course, it's possible. In order to update the Host authorization settings in bulk, you just need to configure an msi installation file with the updated server settings using the MSI Configurator using the Standard MSI package option, and then use the configured .msi file via GPO push-install or mass-update the settings via the Remote Install tool as described here.

Please let me know if you have other questions.

Hello Rick,

Thank you for your message.

We have just tried to configure an Agent using the MSI Configurator tool and it works great every time. The configuration server is up and running.
Could you please try configuring the Agent via another network interface (e.g. Wi-Fi or mobile network)?

Please let me know if the issue persists.

Hello Jianchao,

Thank you for your message.

Unfortunately, there is no support for Linux systems yet. However, you might try running Remote Utilities on Linux using Wine.
Here are some links to Community threads where our users share their experience with Wine that might be helpful:
https://www.remoteutilities.com/support/kb/how-do-i-install-the-viewer-for-linux-using-wine/
https://www.remoteutilities.com/support/forums/messages/forum2/message5954/409-fr_-remote-utilities-server-_-linux-version#message5954
https://www.remoteutilities.com/support/forums/messages/forum1/message6775/427-linux-_mint_-_-wine#message6775

Hope that helps.

Hello Rob,

Thank you for your message.

There is no need to reinstall Hosts as you only need to update Host authorization settings in order to update the ID-server address in the Host settings.

There are three ways to update Host settings if the Hosts have already been deployed:

1. Manually on each Host machine.
2. Remotely from the Viewer using the Remote Settings feature, provided that you can still connect to your Hosts through the old server.
3. By building a new Host installer in the MSI configurator and updating your Host installations using a distribution method that is the most convenient for you (e.g. push-install using GPO, using the Remote Install Tool, manually, etc.).

Also, here's a relatable KB article on migrating the RU Server that might be helpful.

Please let us know if you have more questions.

Hello Spencer,

Thank you for your message.

Could you please clarify if you're getting the "Viewer was banned" error as well or if you mean just the Host going offline issue that was described in the very first post?

In addition, before we proceed to further troubleshooting, please try referring to this troubleshooting guide and see if any of the solutions that are listed there helps to resolve the issue.

Looking forward to your reply.

Hello Rachel,

Thank you for your message.

We are currently working on the Viewer for Mac. We hope to release it by the end of the year. Host/Agent for Mac will be released soon after the Viewer. As for the Linux version - since the code base for Linux is almost the same as it's for Mac, there might be a good chance that Linux versions will be released at the same time as Mac versions. Unfortunately, we cannot provide any more specific ETA yet.

Please let us know if you have other questions.

Hello Tom,

Thank you for your message.

Is there an update on when the RU Viewer for Mac will be ready.

We do our best to release the Viewer for Mac as soon as possible. As for now, the Mac Viewer is in development and we hope to release it by the end of the year. Unfortunately, we cannot provide a more specific ETA yet.

Dont mind waiting a little longer for the Host/Agent as most machines would be Windows based anyway that I would use, but the viewer for Mac would be nice to see now.

Of course, Viewer for Mac is indeed among our highest priorities right now, and Host/Agent for Mac will be released soon after the Viewer.

Please let us know if you have more questions.

Hello Matt,

Thank you for your message.

I'm glad to hear you've figured out the issue! You are right, you can assign the hotkeys that will work best for you. Hotkeys can be reassigned in the Viewer Options. For the full list of hotkeys that could be reassigned is available here.

Please do not hesitate to post another message if you have more questions.

Hello Goran,

Thank you for your message.

Could you please clarify if you mean hiding the Host icon from the system tray? If this is the case, hiding the Host icon from the system tray is no longer possible for security reasons. We discontinued this feature since version 6.3.0.4 as this feature caused a lot of trouble with antivirus software.

However, if you don’t want the remote user to stop or restart the Host, please try enabling the Hide "Stop Host" and "Restart Host" menu items option in the Host settings, on the Interface tab:


Hope that helps.