Pauline's community posts

Hello Dan,

Thank you for your message.

Before we proceed to further troubleshooting, please try referring to this troubleshooting guide for the Internet-ID connection and see if any solution among the ones that are listed in the article helps to resolve the issue.

If you have tried all solutions but the issue still persists, please send us the Host log files for examination. Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com

Please, do not publish the logs on the forum, they are considered personal information.

Looking forward to your reply.

Hello Nathan,

Thank you for your patience.

I checked with our developers on the feature. We do not plan to implement it as a separate feature or a connection method, but, perhaps, it will be a part of some new modules in our future updates.

Let me know if you have more questions.

Hello Nathan,

Thank you for your message.

The Send message connection method works in a similar way. It allows you to send a plain text message to a remote Host machine and the message is immediately displayed on the remote computer's screen. This way, you can also broadcast a message to multiple computers. For more information on the Send message connection method, please refer to this Documentation page.

Alternatively, while in the Full Control and View connection mode, hover your mouse over the top edge of the screen to reveal to toolbar and click on the Text chat icon.

This will enable the mini-chat panel and also open the mini-chat window on the remote Host machine.

Hope that helps.

Hello Nathan,

Thank you for the clarification.

I will forward your feature suggestion to our developers for review to see if it can be added to our roadmap.

As for the PowerShell commands feature - we certainly have this feature on our roadmap but haven't implemented it yet.

Please let me know if you have more questions.

Hello Nathan,

Thank you for your message.

Could you please clarify if you mean uninstalling Host remotely? If this is the case, there is already such a feature within the Remote Install Tool. In order to uninstall the Host remotely, please do the following:
1. Run the Viewer as administrator.
2. In the Viewer address book select a connection (or a few connections).
3. Navigate to the Tools tab on the toolbar and click Remote Install...
4. Select a connection type and in the Action menu choose Uninstall host and click Process action.

For more information please refer to this Documentation article.

If you mean something else, please elaborate a bit more on the feature.

Hope that helps.

Hello John,

Thank you for your suggestion.

I will forward it to our developers for the review and we'll see what we can do.

Please do not hesitate to post another message if you have more questions.

Hello Wayne,

Thank you for your message.

Please try referring to this troubleshooting article before we proceed to further troubleshoot.  

If you have tried all the solutions that are listed in the article above and the issue still persists, please send us the Host logs from the Windows 2008 r2 server machine for examination. Here's how to locate the Host log files: https://www.remoteutilities.com/support/docs/host-log/
You can send the log files to support@remoteutilities.com. Please do not publish your logs on the forum as they are considered personal information.

Looking forward to your reply.

Hello Rafael,

Thank you for your message.

Could you please clarify if you mean that you've updated your remote Hosts to the latest versions (6.10.10.0 as of this writing) and after you've performed the update, it's no longer possible to connect to these remote Hosts? If this is the case, please try referring to these troubleshooting articles before we proceed to further troubleshoot, as one of the solutions listed there might help in resolving the issue.
Refer to this article if you're using the Direct connection method: https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/
Refer to this one, if you're using the Internet-ID connection method: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Please let me know if you've tried all the solutions and the issue still persists.

Hello Christopher,

Thank you for your message.

If you use a commercial license, then it depends on the number of concurrent techs that work simultaneously. That is, if you're the only tech and you're going to use a few different machines, you are not restricted to a specific workstation. You can install this license on any number of computers so long as there's only one tech working with the license. The same goes for the free license, however, please note, that you can add up to 10 records in your address book with which you can actively work, including concurrent use.

For more information, please refer to this KB article: https://www.remoteutilities.com/support/kb/can-i-work-from-multiple-viewer-workstations-with-a-1-tech-license/

Also, here's a license types comparison table that might be helpful.

Hope that helps.

Hello John,

Thank you for the clarification.

I'm using the server operated by Remote Utilities, not one running on my own machine, so I don't think I can see its logs - or can I?

Yes, sorry for misleading, I misunderstood this part of your message, thought that you've meant the self-hosted server. You are right, in order to check the Host logs you need to be able to connect to the remote Host machine.

Could you please also let me know if you mean something that would show when the Host was online for the last time? If this is the case, then we plan to implement such a feature: a column in the Viewer that will show when the Host was online for the last time, so it would help to troubleshoot some connection issues like the one you've described above. We already have this feature in our wishlist, but, unfortunately, cannot provide any specific ETA on it.

Let me know if you have more questions.