Pauline's community posts
How to upgrade to version 7 if I'm a free license user?
Pauline,
Support (Posts: 2889)
Feb 08, 2022 4:32:31 pm EST
Hello Louise,
Thank you for resending the log files.
Yes, we've received them this time, but somehow your email still ended up in the spam folder.
However, I've examined the log files you provided and it seems that your Host haven't been upgraded to the latest version 7.1.2.0 yet, i.e. the logs display that the Host is currently at the version 6.10.10.0.
Could you please try upgrading it via the Simple Update feature as described in the first post in this thread and see if you're able to connect to it after the upgrade?
Looking forward to your reply.
Thank you for resending the log files.
Yes, we've received them this time, but somehow your email still ended up in the spam folder.
However, I've examined the log files you provided and it seems that your Host haven't been upgraded to the latest version 7.1.2.0 yet, i.e. the logs display that the Host is currently at the version 6.10.10.0.
Could you please try upgrading it via the Simple Update feature as described in the first post in this thread and see if you're able to connect to it after the upgrade?
Looking forward to your reply.
Wake on lan using other host
Pauline,
Support (Posts: 2889)
Feb 08, 2022 4:13:15 pm EST
Hello,
Thank you for the clarification.
I will forward this issue to our developers and will ask for their input on it to see if this might be expected behavior or if there's something that can be done to fix the issue.
I will get back to you with an update on this shortly.
Thank you for the clarification.
I will forward this issue to our developers and will ask for their input on it to see if this might be expected behavior or if there's something that can be done to fix the issue.
I will get back to you with an update on this shortly.
Data Transfer Rate- very slow- is something wrong?
Pauline,
Support (Posts: 2889)
Feb 08, 2022 4:11:37 pm EST
Hello Mark,
Thank you for your input on the issue.
Yes, our developers have already confirmed that the File Transfer mode will be optimized and improved in our future updates which should fix the slow transfer speed issue as well. This should be implemented in one of our future updates, however, unfortunately, we can't provide any specific ETA on this yet.
Please let us know if you have other questions.
Thank you for your input on the issue.
Yes, our developers have already confirmed that the File Transfer mode will be optimized and improved in our future updates which should fix the slow transfer speed issue as well. This should be implemented in one of our future updates, however, unfortunately, we can't provide any specific ETA on this yet.
Please let us know if you have other questions.
Host connectivity issues
Pauline,
Support (Posts: 2889)
Feb 08, 2022 3:58:05 pm EST
Hello Clayton,
Thank you for your message.
Could you please let us know what version of Remote Utilities do you use? In addition, please provide us the Host log and Viewer log files for examination. You can send the log files to support@remoteutilities.com or provide them in a ticket via the Ticket System.
Looking forward to your reply.
Thank you for your message.
Could you please let us know what version of Remote Utilities do you use? In addition, please provide us the Host log and Viewer log files for examination. You can send the log files to support@remoteutilities.com or provide them in a ticket via the Ticket System.
Looking forward to your reply.
File transfer error: cannot open directori
Pauline,
Support (Posts: 2889)
Feb 08, 2022 2:37:02 pm EST
Hello Woody,
Thank you for your post.
We appreciate your input! Hopefully, it will help other users if they might face a similar issue in the future.
Please feel free to post another message if you have any questions.
Thank you for your post.
We appreciate your input! Hopefully, it will help other users if they might face a similar issue in the future.
Please feel free to post another message if you have any questions.
Unable to connect using IP address
Pauline,
Support (Posts: 2889)
Feb 08, 2022 9:43:01 am EST
Hello Norbert,
Thank you for your message.
Please try referring to this Direct connection troubleshooting guide and see if any of the solutions provided there help to resolve the issue.
In case if following the troubleshooting guide does not help, please feel free to provide us the Host log files that you can locate in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\
You can send the log files to support@remoteutilities.com or submit them in the ticket in the Ticket System.
Looking forward to your reply.
Thank you for your message.
Please try referring to this Direct connection troubleshooting guide and see if any of the solutions provided there help to resolve the issue.
In case if following the troubleshooting guide does not help, please feel free to provide us the Host log files that you can locate in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\
You can send the log files to support@remoteutilities.com or submit them in the ticket in the Ticket System.
Looking forward to your reply.
How to upgrade to version 7 if I'm a free license user?
Pauline,
Support (Posts: 2889)
Feb 07, 2022 4:45:54 pm EST
Hello Mark and Louise,
Mark, thank you for the provided log files. We will examine them and forward to our developers for further investigation, if necessary.
Louise, unfortunately, it seems that we haven't received an email with your log files. Could you please try resending it to support@remoteutilities.com once again?
Thank you.
Mark, thank you for the provided log files. We will examine them and forward to our developers for further investigation, if necessary.
Louise, unfortunately, it seems that we haven't received an email with your log files. Could you please try resending it to support@remoteutilities.com once again?
Thank you.
Free license: Notification near the system tray and other changes
Pauline,
Support (Posts: 2889)
Feb 07, 2022 4:40:06 pm EST
Hello Chas,
Thank you for your message.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license.
However, we plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side. We hope to make this available in one of our next update, however, we're still investigating this option, so there's no specific ETA on this yet.
In addition, it will be possible to change the corner wh ere the notification banner is displayed - this feature will be available in one of the next updates as well.
Hope that helps.
Thank you for your message.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license.
However, we plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side. We hope to make this available in one of our next update, however, we're still investigating this option, so there's no specific ETA on this yet.
In addition, it will be possible to change the corner wh ere the notification banner is displayed - this feature will be available in one of the next updates as well.
Hope that helps.
Wake on lan using other host
Pauline,
Support (Posts: 2889)
Feb 07, 2022 4:32:28 pm EST
Hello,
Thank you for your message.
Could you please clarify if you mean that you're able to start the target Host machine from a full shut down via the Wake-On-LAN feature from the server machine, but the same scenario does not work as expected when trying to start the target Host from a remote Viewer via the WoL using other Host feature using the same "server" machine as the intermediary Host?
Looking forward to your reply.
Thank you for your message.
Could you please clarify if you mean that you're able to start the target Host machine from a full shut down via the Wake-On-LAN feature from the server machine, but the same scenario does not work as expected when trying to start the target Host from a remote Viewer via the WoL using other Host feature using the same "server" machine as the intermediary Host?
Looking forward to your reply.
Data Transfer Rate- very slow- is something wrong?
Pauline,
Support (Posts: 2889)
Feb 07, 2022 4:29:44 pm EST
Hello Douglas,
Thank you for your support and kind words!
Please feel free to let us know if you have more questions.
Thank you for your support and kind words!
Please feel free to let us know if you have more questions.