Pauline's community posts

Hello M R and James,

Thank you for your messages.

M R,

How can I remotely downgrade a server?

Do you mean that you want to downgrade Host? Please note that we don't recommend downgrading your installation of Remote Utilities, since Internet-ID connection feature for version 6 was discontinued for free license or trial period users. For more information on these changes please see this page.

Or you can make it go away after 15 or 30 mins? That will be enough for any security considerations you might have and would still allow my grandparents to use the computer after a while.

Please note that we plan to improve the notification banner feature and will add an option to hide the banner on the Viewer's side during the remote session, so that it's only visible on the Host's machine. For more information please see this page.
In addition, please note that after you disconnect and the remote session is ended, the notification banner is not displayed as well.

JAMES THOMA,

The bottom right corner is likely the worst position it could be when reviewing Quickbooks reports as the message covers the report totals. I would prefer the message be at left bottom or top.

Please note that we will add an option to choose the corner to display the notification banner in our future updates, i.e. you will be able to choose any corner of the screen instead of the default location.
In addition, we will add the option to hide the banner on the Viewer's side while connected in the remote session.
Both of these changes hopefully will be available in one of our next updates, but, unfortunately, there's no specific ETA for them yet. For more information please see this page.

Hope that helps.

Hello James,

Thank you for your message.

Unfortunately, in this scenario the WoL feature within Remote Utilities wouldn't work as you need to have Host and Viewer or at least Host and the intermediary Host in the same LAN and subnet.

However, you can try waking the remote Host machine (located in another network) by sending magic packets. Please see this forum thread where one of our users has provided an extensive tutorial on how to remotely start a Host machine from a full shutdown via the WoL feature by sending magic packets.

Hope that helps.

Hello John,

Thank you for your message.

I suppose that can't be changed, for example to display a message saying, "Can't connect to outdated v6 host. Upgrade host to v7 or purchase a paid license." without a new version of the viewer software.

Unfortunately, currently the mechanism that fetches the Host's version works this way that you need to sign in/connect to the remote Host in order for the updated version to display in Viewer - we already plan to improve this mechanism in the future updates.
In addition, we will also add a feature that will allow to run a diagnostics report on the Viewer's side to see what factors might be causing a connectivity issue, including the version mismatch.
Unfortunately, we can't provide any specific ETA on these features yet.

Would it be possible with a free v7 license in a v7 viewer, connecting to a v6 host, to allow Remote Install -> Update Host? IE just allow that one operation. This would seem to ease pain for free users while still encouraging them to upgrade to the latest and greatest and most secure version.

Thank you for your suggestion. Unfortunately, currently this is not possible, however, I will forward this suggestion to our development department for a review, to see if we can implement it or come up with an additional way for free users to upgrade their Hosts.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Unfortunately, the temporary key has already expired and it's only possible to upgrade the remote Host manually by running the Host installation package of the latest version 7.1.2.0 on the target remote machine.
The latest version of Remote Utilities is available for download on this page.
Sorry for the inconvenience.

Hope that helps.

Hello Allan,

Thank you for your message.

Unfortunately, this feature was discontinued starting version 7 of Remote Utilities. For more information please also see our Release Notes.
However, since you're using version 6, I've forwarded the question regarding this issue to our developers to check with them if it might be expected behavior.
Sorry for the inconvenience.

I'll get back to you with an update on this shortly.

Hello Allan,

Thank you for your message.

We appreciate your support and feedback. Unfortunately, Host and Agent for Mac/Linux are still in development. However, we're doing our best to make them available as soon as possible - hopefully, we will be able to release Host/Agent for Mac/Linux by the end of the first half of this year as it's also amongst our highest priorities at the moment.
Sorry for keeping you waiting.

Please let us know if you have other questions.

Hello James,

Thank you for your message.

Do you mean that you want to turn on the remote Host machine via the Wake-on-LAN feature? If this is the case, then please note that in order for the feature to work, your remote Host must be located in the same LAN and subnet as your Viewer machine and you need to connect to the Host using Direct connection only.

Alternatively, you can also send a WoL packet to a Host in a different network using Internet-ID connection in case if there is another Host in that network accessible to your Viewer. In this case please make sure that the intermediate and target Hosts are located in the same LAN and subnet. For more information on sending the WoL packet across networks please refer to this page.

Hope that helps.

Hello Alan,

Thank you for your message.

Unfortunately, it's possible that our email was blocked/rejected by your email provider and, therefore, couldn't reach your inbox or even the spam folder.

Why such the hard line on this date for remotely upgrading hosts?

Please note that we've notified our users via the email in early January that the Internet-ID feature in version 6 will be discontinued starting February 1st. In addition, please note that there is also a notification banner in the top part of our website that notifies about these changes as well.
Since a lot of users still couldn't upgrade their remote Hosts by February 1st, we've provided an alternative solution and a way to upgrade the Hosts remotely via the temporary key which was valid for 14 days.
Unfortunately, since the key is already expired, it's only possible to upgrade your remote Hosts manually by running the installation package of the latest version on the target remote machine. You can download the Host installer of the latest version 7.1.2.0 on this page.
Sorry for the inconvenience.

Hope that helps.

Hello Tristan,

Thank you for your message.

Unfortunately, in order to connect to a remote Host via Internet-ID connection, you need to have both Host and Viewer upgraded to the latest version 7.1.2.0.
It's possible to upgrade Hosts remotely via the Simple Update feature or by just running the Host installer of the latest version (available for download on this page) on a remote machine manually. However, in both cases you need to be able to connect to a remote Host machine somehow.
Unfortunately, since the temporary license key we've provided for upgrading purposes in already expired, you can only upgrade the remote Hosts manually by running the installer on the Host machine. Sorry for the inconvenience.

Hope that helps.

Hello Keith,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions or need our further assistance.