Conrad Sallian's community posts

heat Zone wrote:

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs in

C:\Program Files (x86)\Remote Utilities - Host\Logs

If you want us to look at the logs feel free to send them over to support@remote-utilities.com

Hello,

Thank you for your message.

There is the current stable version 6.8.0.1 available from the regular download page, and a new beta version. In a few days we are going to roll out the final 6.9 release and this new version will replace version 6.8.

Unfortunately, we do not provide earlier versions. We always recommend that you use the latest version, on both sides (Viewer and Host). Otherwise, we cannot guarantee that the bug you may encounter is something new and not just a known bug that is already fixed in a subsequent update.

Hello John,

Frankly speaking there is nothing else we can recommend other than completely uninstall the Host and re-install it, as mentioned in the item #2 earlier. Remote Utilities installer uses Microsoft's MSI technology/format. If you cannot install the software in the first place this may point at issues with MSI. Here is a troubleshooting guide from Microsoft https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors

heat Zone wrote:

Connection to "PC-Test" failed. Mode:  .
removed. Mode:  ."

Hello,

Could you tell us the versions of Viewer, Host and Server that you have. You can check version numbers in the program About window in each respective module.

Looking forward to your reply.

Hello Antoine

I'm glad to hear you have figured out the issue. Let us know if you need any further assistance.

EDIT: Hey Conrad, could replace my name on my previous post by anouz please?

You can edit your forum profile. Just click the dropdown link with your name on it at the top right corner of the page and select "My account".

Hope that helps.

Hi John,

Is this happening on a single machine or on different machines that you control?

Hello Antoine,

Thank you for your post.

Could you take a screenshot of the screen and send it here. If there is any personally identifiable information, such as your Internet-ID , please paint it out before posting the screenshot.

Hello John,

Please, do the following:

1. Add the Host installer to your antivirus software exceptions list. Specifically, add two folders to the exceptions:  the folder where you downloaded the installer (I also recommend that you re-download the file) and the target folder "C:\Program Files (x86)\Remote Utilities - Host". The latter may not be created yet, just add it manually to your a/v exceptions.

2. Clean up the older installation. Follow this Uninstall Host guide.

3. You may also check the Microsoft Fixit tool in case you cannot get rid of your previous installation.

Once you complete the steps above, restart your computer and try installing again. Make sure that the Windows account has full administrative privileges because they are required when installing the Host (it runs as a system service after the installation).

Hope that helps.

Hi John,

You are installing version 6.8.0.1. , not the beta. Is that correct?

Hello John,  

Thank you for your message.

In this installation step the program asks you to set Host access password. I.e. there is a child window that should appear in front of the main wizard window. This is how it looks like:



If you cannot see this window make sure that it's still there - maybe it was just hidden behind the wizard or minimized. There used to be a bug that could do that but we fixed it some time ago. Also, make sure that you download the program from this site and not elsewhere. The only official download pages are these https://www.remoteutilities.com/download/ (stable version) https://www.remoteutilities.com/download/beta.php (beta version).  

Hope that helps.