Conrad Sallian's community posts

Vasilis Lourdas wrote:

Hi Conrad,

I used the portable viewer. Should I still try it again with the portable zip?

Yes, the portable Viewer has also been updated.

Hi Vasilis,

If you still experience issues please try the following:

- Uninstall Viewer (using Windows settings -> Apps)
- Download the beta Viewer installer from the site (Download -> Windows (beta) and install it

There was a very minor issue with licensing/trial so we just updated the installer without updating beta version number.

Thanks.

Hello Vasilis,

Vasilis Lourdas wrote:

Does the b3 host work correctly with the relay server in b2? I'm asking because I have installed b3 of host in a Windows XP PC, which is registered to connect to the b2 relay server, but using the b3 viewer, I cannot logon to the host PC, I get a "No response from server".

If you decided to use/test beta version we recommend that you update all modules rather than just some of them. For example, if you use Viewer and Host beta 3 we highly recommend that your server is also beta 3. We cannot guarantee correct work if there is version mismatch, even in the case of beta. Besides, the beta version per se is supposed to have bugs (hence it's beta) which need to be revealed and fixed by the final release.

As far as beta testing we also recommend that you always keep it separate from your production environment and not entirely rely on beta for mission-critical tasks. For example, if you want to test new beta features you could run another self-hosted server with beta installed and test it with Viewers and Hosts of the same beta.  

Thanks.

Hi Vasilis,

The stable release will be available earlier than that, of course.

Thanks.

Hi Aaron,

The yellow exclamation sign notifies the user that the respective remote Host version is outdated relative to the Viewer version. For example if Viewer is version 6.10.10 and a remote Host is 6.9 , the sign will be shown for the respective Host icon.

Note that the sign only shows if the Host version is outdated as compared with the Viewer's. So it isn't shown if you have the same outdated version on both ends. For instance, the current stable version is 6.10.10. If you have version 6.9 installed on both Viewer and Host end the sign won't be shown. In order to know for sure that you have an outdated version you should visit our website or just enable checking for updates in Viewer options.  

Hope that helps.

Hello Anthony ,

Thank you for your message.

Am I right guessing that it's the Full Control and View mode that you run when the Host crashes? If so perhaps the reason might be outdated graphics card driver. I recommend that you update your GPU card driver.

Hope that helps.

Hello Mike and Nuno,

Just tested beta 6 in both modes - light and dark (as on the screenshot) - and couldn't reproduce the issue. The connection works and remote desktop is shown.

Could you please elaborate on what specific connection type you use (Internet-ID vs. Direct connection) and any connection properties that you changed from their defaults?

Also, as far as I can see you can authenticate successfully on the remote computer and connection shows as "logged on", correct?

Steve Laws wrote:

Hi.  I am trying to download the latest Mac version from your website dated today, November 13, 2020, but I am getting a 404 error when I press the download button.

Hi Steve,

Sorry, there was a temporary issue with website server. Now it should download ok.

Thanks.

Hello John,

You can run it in a trial mode for 30 days if you need unlimited remote endpoints (e.g. for testing in a large corporate environment). In order to remove the trial and get a free license key just use this form https://www.remoteutilities.com/support/free.php

Hope that helps.

Hi Richard,

Please, try enabling the "capture alpha blending windows" option in Connection properties (it's on the Additional properties tab) and see if it resolves the issue.