Conrad Sallian's community posts

Hi Bjorn,

This bug has been fixed in the upcoming beta of Remote Utilities for Windows. The updated beta version (Beta 2) will become available within 24 hours here.

Thanks.

Hi George,

Please, try generating another free license key https://www.remoteutilities.com/support/free.php and make sure that you are copying it from a plain text file/editor . For example, there were known issues with broken formatting when it was copied from Outlook mail.

Let me me know if it works. Thanks.

Michael H. wrote:

I am very pleased to report that you can add   openSUSE  Tumbleweed  to the list of supported Linux systems for the RU Beta Viewer! The (Windows) host address book was also successfully imported with saved passwords!

On my first sessions today, however, some keys or keyboard combinations were not passed through to the Windows (7 or 10) remote host, most notably ALT+TAB and DELETE (BKSP does work for character deletion, as did DELETE on the number pad). I did not see a setting in Viewer that would have influenced this.

Hi Michael,

Are there any other key combinations that don't work?

Hi Stephen,

Unfortunately, no. Even if we implemented such an option it would be in contradiction with the existing "Save password" option. Anyone who works with Viewer can change any settings in it. Therefore, implementing such a feature would require another user (superadmin) who could define settings/permissions for admin using the Viewer. This leads to unnecessary complication since Viewer is supposed to be used by admins/techs themselves in the first place.

There are other ways to enable stronger security, though. For example, you can enable two-factor authentication for your Hosts.

Hope that helps.

Andrew Mac wrote:

Waiting for the Linux Host :)

I would love to test this out rather than the Viewer.

Hello Andrew,

We will do our best to release Host/Agent for Mac as soon as possible.

Thank you.

Michael H. wrote:

I am very pleased to report that you can add   openSUSE  Tumbleweed  to the list of supported Linux systems for the RU Beta Viewer! The (Windows) host address book was also successfully imported with saved passwords!

On my first sessions today, however, some keys or keyboard combinations were not passed through to the Windows (7 or 10) remote host, most notably ALT+TAB and DELETE (BKSP does work for character deletion, as did DELETE on the number pad). I did not see a setting in Viewer that would have influenced this.

Hello Michael,

We will be testing that and see if we can reproduce the issue. Thanks.

Vanessa DONIS wrote:

Hi,
Can someone help on how to renew the trial for a Mac.
I was able to get the new key but I am not sure where to plug it in?
Thank you.

Hello Vanessa,

Sorry for the late reply. Mac Viewer beta 2 trial has expired but Mac Viewer beta 3 has already been available. Simply download it from here and install. The beta license was extended till June 30, you do not need to enter a license key for it.

Your address book will automatically be carried over to your new installation.

Hello Alan,

I'm glad to see that you figured out the issue. Yes, network connectivity and DNS setup may play a significant role so it takes trial and error to find the root cause.

You should be able to create a new topic on a category (sub-forum) page. For example, here is a screenshot from the "Windows version" sub-forum main page:



If you cannot locate the button please let me know.

Thanks.

Hi Stephen,

Thank you for your message.

If you enabled the "Save password" box for a connection in your address book, you should be able to connect/log in right away to that remote computer. I.e. the program won't prompt you for a password unless you provided an incorrect password and the program cannot log in.

Hope that helps.

Hello Dawn,

Thank you for your message.

Yes, that message only appears if some conditions are satisfied (described here).

As for the display problems I think that this might have something to do with non-standard scaling settings for that desktop. Also , could you try to bring the taskbar back to a "one-line" display and see if the warning message shows ok?

I did indeed initially install it that way, but after the issue occurred I uninstalled it and then tried to re-install with the installer file from the RU website. However, the issue is still present.

To reset this message you should clean up the Host settings from the registry. They are located in HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host

Hope that helps.