Conrad Sallian's community posts

Hello Vasilis ,

Yes, this feature will be included in the client for Mac/Linux in the final release. ETA is approximately a month or two from now, we are almost ready with version 7.

The Internet-ID code will help us find the pertaining information in the server log, i.e. information about that specific session , including the originating IP address. But since even the IP address is considered "personal information" by GDPR (which we must follow as a European company and/or having customers in Europe) we can only disclose that to the police.

Hello,

Thank you for your message.

100% my ignorant stupidity for believing he was a Microsoft Technician fixing a virus that locked up my laptop and I allowed acess.

This is a classic technical support scam.

ou need to be aware of what happened and all the info I screenshotted. I found the Remote Utilities folder on my hard drive with a log report etc. I'm not using that device any longer. How much can I learn from you and the remote session about WHO HE IS AND WHAT INFO HE CRIMINALLY STOLE FROM MY DEVICE?

Our Host log only details when the connection happened, what Internet-iD code was used and what connection modes were used. Unfortunately, there is no more granular information such was what files where moved/copied etc.

As for who they were - our server log contains information about the originating IP address. When we are contacted by the police or any other authorized bodies we disclose this information to them according to our privacy policy (see "Government and law enforcement agencies" ).  

I have reported it to the authorities at local and federal levels. I realize now how stupid I was, but the damage is beyond explainable. Can somebody PLEASE contact me through email?

You can use this email address privacy@remoteutilities.com and also give it to the police. We will be happy to provide any assistance with the investigation.

Thanks!

Hello Ondrej,

Let me add to what Polina said. For MSI Configurator to work properly you just need to ensure that *.remoteutilities.com can be accessed by the program. As for proxy settings - in this case they are taken from the system, i.e. as they are specified in your Windows settings for proxy.

Hope that helps.

Hello Lim,

Thank you for your message.

For direct connectivity you must make sure that the remote computer is directly accessible via IP address or DNS name. This is usually the case in local networks. Direct connection over the Internet is also possible - in this case you must create a port forwarding rule in router settings on the remote (Host) side.

Please, refer to these knowledge base articles for more information:

What is a direct connection?

How do I set up port forwarding for the Host?

Hope that helps.

Hello Ceyarrecks ,

Thank you for your message.

The origin web server for remoteutilities.com is responding slowly to initial requests for uncached HTML content.

The "origin web server" of remote utilities (remoteutilities.com) is hosted at Digital Ocean and has nothing to do with the ID service. The subdomain id.remoteutilities.com points at our Internet-ID service which is not a web server.

I'm afraid CloudFlare's diagnostics tool only considers all services on the web to be html/www which is apparently not the case.

Still, we will investigate the issue further and let you know. Thank you for your patience.

Hello Geek,

We do not have a strict release schedule. Mostly because we do not like to unnecessary squeeze upgrade money from our customers unlike many other competitors with nice UIs.

- how many years can I use an old major release?

You can use it forever.

- if I want to upgrade my licenses to a major release, what discounts are applied (the old or new price)?

Please, refer to our Upgrade Policy.

Hello,

- what about the Starter/Mini/Pro license? must all the remote endpoints be the same for all techs?

That is not necessary since these license types are priced "per concurrent tech" rather than "per endpoint".

- can you manage 23 endpoints using 20-endpoint license or 1-tech starter license by removing and adding the extra 3 endpoint when needed?

It is possible, yes.

Hello Athar,

Thank you for your message.

Unfortunately, using our free self-hosted server does not imply unlimited use of Remote Utilities. For using Remote Utilities you need a license anyway. You can, however, integrate RU with RU Server regardless of the license type that you use, even the free license will work.

Hope that helps.

Hello Geek,

Thank you for your message.

- in the compare licenses page: "endpoint per tech : the maximum number of remote computers that each tech can keep in their address book" but the free license allowed me to add more than 10 endpoints!

You can add more endpoints, but you won't be able to connect to either endpoint so long as their number in your address book exceeds the number allowed by your license. This applies to any license, not just the free license.

- so does the "x endpoint per tech" parameter mean that every tech can connect simultaneously to x endpoint?

This parameter means the maximum number of endpoints a tech can keep in their address book whilst being able to work with the software (connect to those endpoints).

- how many concurrent techs does the free license allow?

One only.

- with an endpoint license of 20 endpoints: can any tech have different 20 endpoints in his address book

This would violate the Endpoint license. The meaning of this license type is charging per endpoint, not per concurrent tech. Therefore , all the remote endpoints must be the same for all techs.

- can two techs connect simultaneously to the same endpoint?

Yes, there are no restrictions as to how many techs can simultaneously connect to the same endpoint.

Hope that helps.