Conrad Sallian's community posts

Hi Darryl,

Just to clarify - the Full Control mode window continuously shows the "digital world map" without connecting to the remote desktop , right?

If so, this is a confirmed bug. We'll soon release an update with a fix for it (along with other minor fixes). Stay tuned!

Thanks.

Hi Peter,

No there are no dependancies. May I ask what antivirus software is installed on the computers where Host didn't start?

Hello Karsten,

I'm sorry you had a bad experience with version 7.x.x.x. However, may we have a look at Host logs that didn't come online? Did you manage to ugrade the hosts to version 7.x.x.x? Or were you connecting to v 6.x.x.x. hosts?

Things to note if you have upgraded your Viewer to version 7.x.x.x:

• Your license key from version 6.x.x.x is incompatible with version 7.x.x.x. You must also upgrade your license key using this form
  
• Your key upgrade may either be free or paid with a 50% discount. Please, read our Upgrade Policy, the section "Upgrading product version". We have never changed this policy for customers who purchased and use version 6.x.x.x license.
  
• If you are not willing to upgrade to v. 7.x.x.x you can use version 6.x.x.x along with your v. 6.x.x.x license key forever. To roll back to version 6.10.10.0 (the last v.6 minor release) please visit this v.6 download page
  

Hi Zsolt,

The license key from version 6.x.x.x won't work even if you rename it an .rlicense file. Please, upgrade your license key on this page https://www.remoteutilities.com/buy/upgrade-form.php (note: Upgrade policy terms apply).

Hi Marco,

May I ask why you need version 6.10.9 whereas version 6.10.10 has more fixes and is overall more stable? :)

Hi Marco,

When it comes to the previous version we only provide the most recent version, which (for version 6) is 6.10.10.0

Hello,

Updating 20 machines is impractical, that is a job for another week

You do not have to manually update each and every Host machine or physically access it. You can simply send a command from the Viewer (see method 1: self update) to your Hosts. This command also works for multiple selected Hosts, although we still recommend to not update all of them in one go, but split in groups of say 5-10 hosts. Here is how to perform the self-update

Hello Gaz,

You do not have to manually add anything.

Please, check your %APPDATA% location, the Remote Utilities Files folder. In that folder there is a file connections_4.xml . This is your general address book that you can import back to your Viewer (Manage -> Manual import command).

If this file is empty or corrupted for some reason, please check the backups folder. This folder contains daily backups of your address book. You can restore the latest backup as described here.

Hope that helps.

Hi Marco,

You can access host settings from the Viewer remotely using the Remote Settings command.

Hope that helps.