Conrad Sallian's community posts

Remote Utilities v. 7 for Windows has been released. You can download it from the main download page.

This release marks the end of the beta testing phase. Further posting in this discussion will be closed. Your posts are welcome in the main forum discussions.

Hello,

Thank you for your message.

Are you sure this option is in RU's connection properties, and not RDP's client properties? When you run the RDP mode the program simply starts the Microsoft's own RDP client.

As an alternative you should use RU's own Full Control and View mode.

Hello Thomas,

The Host side user won't be able to control their mouse only if you enable Lock host's mouse and keyboard in connection properties as Polina mentioned above.

If you did NOT enable that feature, the Host mouse should be available to remote user. Please, note that during a remote session the remote user will be able to move their mouse but once you touch yours the mouse cursor will "jump" to the position of your cursor.

Hi Nicholas,

Your Internet-ID taken from the log file shows as online in my Viewer:



Please, make sure that nothing blocks our service on your Viewer end. Specifically id.remoteutilities.com .

Hello Nicholas,

We received the logs, thanks. The February log shows several established remote sessions during the last few days.

Does the program work ok for you now? Or do you still experience offline issues?

Hi Vasilis,

Yes, the final release will be made before the end of this month.

Hello Jeremy,

Thank you for your message.

Does RemoteUtilities need to communicate out to a RemoteUtilities network infrastructure to be able to work?

Only when absolutely necessary, such as if you enable Internet-ID connection to connect via our hosted service (remember that you can also use your self-hosted server).

Are we able to block an url/website/ip address to prevent active connections from working?

Of course you are. But you don't have to enable Internet-ID connection in the first place.

Also, please check this knowledge base article https://www.remoteutilities.com/support/kb/does-remote-utilities-or-ru-server-call-home/

Hi Jules,

It looks like your firewall (most likely the one on the computer, but maybe the router's one too) treats networks differently. Namely, it may block the outbound connection to our server for your ethernet connection whereas not doing so for your Wi Fi connection. At least that's what should be diagnosed in the first place.

I can ping id.remoteutilities.com

A successful ping does not necessarily mean that a TCP connection at a certain port will also be successful. What ping says is that such and such server is accessible and online and that's it.

Hello Jules,

Thank you for your message.

Do your wired and wireless connections use different ISPs and/or routers?

Hello Rob,

You are using the "address book sync" feature with auto-import enabled, correct? I further assume that you want your newly added Hosts get added to the address book so that the new server address is reflected in connection properties of the address book items.

If so, after migrating your server data to the new location simply update the auto-import settings:

1. In the server Admin Console click File -> Address book manager.

2. In the address book manager window click File -> Auto-import...

3. If you migrated all your data properly and previously used the auto-import feature, the checkbox should be enabled and the target address book folder should be specified in the dropdown list. Click Default connection properties.

4. Navigate to the Connection tab, make sure Internet-ID connection is selected and click Change.

5. Specify your new server address and click OK. Click OK in all parent windows and close the address book manager.

Please, note that this will change the internet-id server address for all newly added hosts. Existing hosts will keep the old address though and unless you set up redirect to the new server they won't be able to connect to the server. Make sure that you either set up redirect or update the actual settings on each installed Host.

As for existing Hosts in your Viewer address book - you can mass-update ID server information there simply by selecting multiple items and clicking Properties in the right-click menu.

Hope that helps.