Conrad Sallian's community posts

Hello PA,

Feel free to send the screenshot to support@remote-utilities.com. Thanks.

Hello Pasbad,

Not in this version. But you made a good point, so we will completely remove the timeout in the next update which is due in a week or two (version 6.6.).

Let me know if you have other questions.

There is a timeout with the default choice as "No". I.e. the Host is installed, but the ID is not generated and should be manually generated afterwards.

May be a notification/prompt or a permanent bar around the window (like S4B) once a connection is made would be more appropriate to warn the users?

By the way, showing a notification once a connection is made is essentially the same as the mechanism used now :) In fact, the user only needs to click "Accept" once - when the Host is installed.

Hi Pasbad,

Usually, there's either a local network/Active Directory or a VPN in corporate deployments. I.e. you don't need Internet ID there, you can use direct connection and deploy Remote Utilities using GPO.

May be a notification/prompt or a permanent bar around the window (like S4B) once a connection is made would be more appropriate to warn the users?

Currently some connection modes may work invisible for the remote user. Perhaps, we'll make them all working explicitly in the future, but for now we have to use a global message.

Don't hesitate to ask me if you have other questions.

Hi,

But I would need an interent-ID to connect to the clients? I'm using the RU-server for the trial but would need to access clients outside of our corporate network if required.

That is all possible, of course. But if you enable "Generate Internet ID" your remote user will see that message anyway, although only once. This is necessary protection - Remote Utilities is a 100% clean and legitimate software. A program that skips the notification part is a rogue tool.

Hello Pashbad,

Thank you for your post.

Is there a way to create a MSI/EXE which is truly silent, without any notifications (that it needs to generate an internet-ID or needs to send out an email etc)?

You can use the Standard or One-click options in the MSI Configurator, those options produce msi and exe files respectively. You can run the msi file then with a "silent" key.

Note, however, that the installation won't be completely silent if you enable "Generate Internet ID" (even if you don't select "Send via email"). This is a security precaution used to protect the remote user's privacy. The Internet ID is a firewall bypass feature meaning that anyone who knows the ID and password can connect to that computer even from outside the local network, provided there is Internet access.

If you do not enable Internet ID, the installation can be silent.

Hello PA,

Here is a message from our "antivirus specialist" whose task is to deal with these detections and contact a/v companies:

Symantec replied back and informed me that the issue has been resolved. Can you confirm with the users?

Hello Patrick,

Responded via the ticket. Thanks.

P.S. For anyone else to note, if you used address book sync in the past (i.e. in version 6.3.x.x and server 2.2 and earlier) and now have upgraded to the new version you must upgrade both Viewer and Server and then follow this address book sync upgrade guide. In a nutshell, you just need to export your existing address book, then set up address book sync anew - in the new version it is set up differently than before - and import your address book back into the system.

Hello Oscar,

Could there be any programs running that use the clipboard and compete with RU for the clipboard contents? I mean various little utilities like clipboard helpers etc.