Conrad Sallian's community posts


allow RUT to access the interface of Kaspersky Endpoint Security 10

Conrad, Support (Posts: 3074)
Jan 16, 2017 1:03:19 pm EST
You are welcome :)

Clipboard not syncing

Conrad, Support (Posts: 3074)
Jan 16, 2017 11:57:33 am EST
Hello Oscar,

Screenshots and files won't work anyway, this is a different mechanism yet to be implemented.

As for text content, let me summarize:

Viewer is installed on Windows 10
Hosts are installed on Windows 7 and Windows XP

Copying plain text works except just one Host (Windows 7). Is that the case?

allow RUT to access the interface of Kaspersky Endpoint Security 10

Conrad, Support (Posts: 3074)
Jan 16, 2017 10:54:12 am EST
Hello Oscar,

You may also need to enable "Capture alpha-blending windows" option as described here https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/ . Perhaps, you just can't see the Kaspersky settings window because of this option turned off.

Let me know if that fixes the issue.

Clipboard not syncing

Conrad, Support (Posts: 3074)
Jan 16, 2017 10:25:12 am EST
Hello Oscar,

Thank you for your post. And what is the contents that you want to copy? Is it plain text, rich text, other contents or even a file?

Searching the Address Book?

Conrad, Support (Posts: 3074)
Jan 13, 2017 6:27:40 pm EST
Thanks, Ron.

Searching the Address Book?

Conrad, Support (Posts: 3074)
Jan 13, 2017 3:09:11 pm EST
Hello Ron,

There will be a few minor fixes in the File Transfer mode. As for the speed with which the directories/folders are displayed, this is going to be fixed in one of the subsequent versions because it requires a little more work than a regular minor fix.

Memory usage - Custom Server

Conrad, Support (Posts: 3074)
Jan 13, 2017 9:06:22 am EST
Hello Trevor,

Sorry for not asking that earlier, but do you also use it as a relay one? And approximately how many idle and active Hosts you have on average?

I'm asking because we couldn't reproduce the problem even under stress testing. But nevertheless a memory leak , if any, needs to be investigated and your help may be needed.

Would you mind if I convert this thread to a support ticket?

Searching the Address Book?

Conrad, Support (Posts: 3074)
Jan 13, 2017 7:59:52 am EST
Hello Oscar,

Thank you for  your post.

This feature is currently under development and should appear in the next 6.6 update in a couple of weeks, if all goes as planned.

Let me know if you have other questions.

Memory usage - Custom Server

Conrad, Support (Posts: 3074)
Jan 12, 2017 4:14:25 pm EST
Hi Trevor,

Could you clarify:

I restarted the service and it used around 9MB. It's now using around 10.2MB after signing in and out a few times (goes up by a couple of hundred K each time and doesn't seem to release it).

Do you use address book synchronization through this server?

Looking forward to your reply.

Memory usage - Custom Server

Conrad, Support (Posts: 3074)
Jan 12, 2017 12:13:58 pm EST
Hello Trevor,

Thank you for the information. We'll test that out.