Conrad Sallian's community posts

Hello Jeff,

Thank you for your message.

You have the monitor driver installed, correct? To make sure, access Settings for Host -> Options -> Driver tab.

Hi Charles,

Just in case - the monitor driver is used for the blank remote host feature. It doesn't affect the multi-monitor capabilities per se, nor your ability to switch between monitors.

In fact , we only recommend to install the monitor driver if you need the "blank remote screen" feature, that is if you provide remote assistance and need to hide your actions from the person sitting at the remote end (e.g. for security reasons). Otherwise, you can clear the "Install monitor driver" checkbox during Host installation, or uninstall the driver in the already installed Host from the Settings for Host -> Options -> Driver.

Hello Charles,

Thank you for your post.

You mean the connection name, right? Actually, you can switch to the Details view in the Viewer and have different columns enabled and arranged they way you need. A table view is always preferable (and conventional) when working with multiple entries because it allows you to easily sort your records.

Instant search feature in the Viewer is also ready and will be available with the upcoming release 6.6.

Hello Armin,

You need to restart the PC. This is a common issue with Hosts being installed on Windows Server. Yes, the Host can run without restarting the PC, but sometimes restart is still required, especially on Windows Server.

Hello Charles,

Regarding this tooltip. We are going to remove it altogether in the upcoming update, because the tooltip is redundant. Now the Details view in the Viewer has all the necessary columns including HostName.

Hello Charles,

The mobile client is a bit basic now. We'll be revamping it soon anyway.

Hello Charles,

We'll check it out . Thanks for reporting!

Hello Armin,

A question: Are you updating an existing installation with your custom Host package, or is it a new installation on that PC? That is, no Host was previously installed.

But my ID-Server doesn't see any new devices. Ok, i stopped the service and ran the exe by hand to check its settings. All settings are reverted to default - this means, standard ID-Server is used, no saved passwords etc...

You can simply run Settings for Host from the Windows Start menu.

Thank you Ross! We'll do our best to publish the relevant tutorials and concept explanations as soon as possible to ease the adoption/migration process for new users.

Hello Ross,

1. I can not use your Example 1 above, though our example used two users and two computers, in fact it would we two users (or more) and ten computers or more. To change each host and remove/change one user from each host is a major pain in the butt as you know... :-)

Yes, that is why we came up with option 2 (auth server) in version 6.5 :) Albeit it requires that you use a self-hosted server, i.e. this option is not available if you stick with our public server infrastructure.

-When on Comp 1 and User 1 has full rights on only Comp 2, User 1 can not see any address book entries nor Comp 2. So this prevents (for me anyway) any access including View to the address book. Yet, if I add the User 1 to the "Parent" Address book with No Rights, and No rights to any child Comp's (Shows User 1 Inherited yet no check marks for any rights), User 1 can now see the address book and even control Comp1-4. Again, User 1 has No Rights yet now has full control. This seems broken to me?

I'm not sure I can understand the example without actually looking at your settings, so yes - perhaps we could use a remote session. Let me know if you can - just end an email to support@remote-utilities.com or PM through the forum.

Thanks.