Conrad Sallian's community posts

Hello Ivan,

Thank you for your message.

The code has nothing to do with it. So long as you have already added the connection to your address book and can see it online, you should be able to authorization.

From the error message we can say that something breaks the authorization routine midway. First of all please make sure that you update Viewer and Host to the most recent version (6.10.3.0 as of this writing).

If the issue persists even after you update the Host, feel free to send us the Host logs for examination. Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Hi Jeremy,

I will forward this to our development. Perhaps, something really can be done about speeding up displaying the menu.

Hi Jeremy,

On this sub-subject - a modified host file is too large for email. It would be nice if it could upload it to this support area. Since we have to login to this forum and able to upload pics (which are appreciably larger), then we could get a "private" shareable link for new host to download and install.

We will certainly consider adding such ability to the web account.

Also another sub-subject, the Agent download is not very visible to a new user without much hand-holding. Trying to tell an non-computer literate person to click on Host then click on Agent is too inundating when the user we are trying to support is already having issues with their pc. Would be very much helpful if the Agent download is its own download icon.

Do you mean the Download page? Sure, we will see what we can do.

Thanks.

Hello Khasia,

I am very sorry, but I am having difficulty understanding what it is exactly an issue in your case. If your Host does not have Internet access and you want to connect to it over a local network (LAN), please follow this procedure https://www.remoteutilities.com/support/docs/connecting-over-lan/

Hope that helps.

Hello Darryl,

Please, update Viewer and Host to the most recent version (6.10.3.0). Before that we cannot tell for sure whether it's a new yet unknown issue or something we have already fixed.  

Thanks.

Hello Scott,

No problem, thanks!

Hello Anouz,

If you want to delete any messages made by yourself, just let us know at support@remote-utilities.com. Contact us from the same email you registered with on our forum and tell us which of your messages on this forum you want us to delete.

Thanks.

I did this because previous version of RU is slow, so I want to bypass any servers or internet speed issues. However, doing this requires port forwards.

Automatic performance settings adjustment and a more user-friendly Speed/Balanced/Performance selector are under way. I must acknowledge that in their current form RU's performance settings aren't especially intuitive.

Hi Jeremy,

This might be mitigated a bit (in theory) if you adjust some performance settings, like enabling the Economy Mode. Here is more information https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

Hope that helps.

Hello Jeremy,

When you are connecting to a remote Host/Agent from Viewer that means that you already have the corresponding record added to the address book :) So there is nothing to push anymore in this scenario because you already know the ID of the remote Host.

Currently, there are three methods of getting a remote Host ID information and add it to the Viewer:

1. "Manually", which means literally noting down the ID or getting it from the remote user via email, Skype etc.

2. Having Host/Agent send the access credentials to you via email (by specifying your SMTP server credentials when configuring your installer).

3. Enabling auto-import in RU Server settings. That means, of course, that you should install and use RU Server and sync your address book through it.

That said, implementing an online account is on our wish list too albeit not in immediate plans.

Don't hesitate to ask, if you have other questions.