Conrad Sallian's community posts

Hello Javier,

Thank you for your message.

Mac/Linux Viewer is in development but we cannot provide an ETA yet.

Hello Steven,

I am sorry. I confused video recording mode with screenshot taking mode and for some reason I thought that you meant the former rather than the latter. My bad.

Yes, you can open the RRF files in the built-in player on the Viewer side. Just refer to this guide.

Hope that helps.

Hello Victor,

Unfortunately, no.

Hello Tobias,

We will be fixing this issue very soon and release an update.

Hello Victor,

Thank you for your message.

For some operations admin privileges may be required , that's why running the Agent causes UAC prompt to show. The user can choose whether they want to run it with elevated privileges or not. If they click Cancel the Agent will run as a normal user.

Hope that helps.

Hello Steven,

Thank you for your message.

Viewer records the video capture using WebM format which can be opened by any popular video player, such as VideoLAN for example. The resulting video file should have .webm extension, not rrf.

Hello Mo,

Could the connection failure be related to Pin Code?

No. Whether your enable PIN code on the server or not doesn't affect your ability to connect from the mobile client.

Hello Allan,

Thank you for your message.

Here is a related KB article https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.

Hi Jeff,

You are always welcome. Feel free to contact us anytime you need assistance.

Thanks.

Hello,

There was a planned restart for maintenance for about 5 minutes or so. Now the servers are up and running.

Let us know if you have issues. Thanks.