Conrad Sallian's community posts

And another question - did you enable the new PIN feature in the server settings?

Hello Keith,

Thank you for the details. We will test this and I will get back to you soon.

Steven,

Could you please double check that the port you use (5144) is added in server configuration settings as communication port?

Hello Steven,

Thanks for the information. We'll examine the log and get back to you soon.

Hello Jake,

You should use Internet-ID connection in order to connect between different networks. Perhaps, you used direct connection instead which won't work in this case.

On another note, I highly recommend that you update to 6.10.3.0.

Hello Erede,

where can i download the old version which didn't request SMTP configuration?

You can download older versions from here. However, if you are a free license user you won't be able to use the "Send via email" feature the old way (you won't pass  email whitelisting stage). You will have to update to 6.10 and use SMTP anyway.

See more information in this blog post.

even i don't use 2-factor authentication, so how can i allow RU to use my Gmail account ?

You should enable less secure apps access your access. Please, refer to this help page https://support.google.com/accounts/answer/6010255?hl=en

Hope that helps.

Hello Erede,

Remote Utilities is stand alone software, it isn't a web service with a web account. The Host cannot "send the Internet-ID to the Viewer" because the Host wouldn't know where the Viewer is.

Hello Amy,

Thank you for your message.

Does the maximize window button work? I mean the second screenshot with the Full Control window.

Hello Steven,

Could you please try connecting via our public (default) server and see if connection works. Besides, it would help if you send us the connection logs. You can send them to support@remote-utilities.com.

Hello Mike,

Thanks! I wish you too a Happy New Year!

What has changed? Anything else I need to do at this end to ensure continued operation?

Starting version 6.10 the only available option to send emails will be to specify SMTP server settings. Here is more information https://www.remoteutilities.com/about/blog/Remote_Utilities/version-6.10/

Let me know if you have any questions.