Conrad Sallian's community posts

Hello Jack,

It could help to see a screenshot of your speakers properties. Please, refer to this forum thread, the second page.

Hello Jack,

It seems like the password from the new install does not overwrite the old password. If I put the MSI on a new computer, everything works fine, and if I erase the reg settings on the existing computer and do the upgrade, everything works fine.

Yes, it seems to be the case. We need more information:

1. In step 4 of the configuration process you should have selected Pre-configure -> Security settings checkbox:



2. In the Host configuration window that appeared thereafter you should have enabled single password and actually set the new password, then click OK and finish the configuration process.

Was that the case?

Hi Jack,

I'm sorry, could you please clarify what you mean by static sound? Is it some sort of a permanent noise or else?

Thanks.

Hello Jack,

Thank you for your post. Could you please update another Host and then look into the Host settings to see if the single password checkbox is selected at all and password is set. Here is a screenshot:



Also, please double check that your configured installer has "Single password" enabled and configured.

Hello Alex,

Thank you for your message.

This line only means that the Host (the program itself) has started on the remote computer and is awaiting incoming remote connection.  

If there were any connection (session) in place there would be a line mentioning the specific connection mode used, such as Full Control, File Transfer etc.

Hope that helps.

Hello Songpol,

I responded to your ticket. This is a known bug in version 6.9 and it will be fixed in the upcoming 6.10. Sorry for any inconvenience.

Let me know if you have other questions.

Hello John,

The globe icon means the Internet-ID connection, whereas the "msi" icon means that the remote Host version is older than the Viewer's and update is recommended.

For update instructions please refer to this article.  

Hope that helps.

Hello Jimmy,

Thank you for your message.

Currently, this option isn't available for the mobile client. However, it is on our wish list for future updates of the mobile version.

Hi Andrew,

I'm glad to hear it is working for you now. I should say that we are going to significantly improve the mobile version pretty soon and add new features (including a full-fledged address book like in the desktop client).

Don't hesitate to post another message if you have any questions.

Hello Vinny,

The installer simply uses your system locale. Is it Chinese?

Anyway, you can also change language from within the program. Click "File" (a blue button) in the top left corner and select the language menu item. See the screenshot below: