Conrad Sallian's community posts

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Thanks.

some more advanced auth options may not work as expected.

I mean, if there is version mismatch, of course.

Hello Malcolm,

Thank you for your post.

You should update the program to avoid version mismatch. This is especially important with regards to authorization because the authorization system starting 6.9 has significantly changed as compared with 6.8 and earlier and some more advanced auth options may not work as expected.

The current version is 6.10.3.0 so I recommend that you download it and update Viewer and Host.

Hello John,

Thank you for your post.

If you mean connecting directly to the  local GPO editor (i.e. without first connecting to the remote desktop), unfortunately this is not available.

Thanks.

Hello Chris,

Believe me, when we have the Mac beta ready for public release we won't delay it one day :) Mac version is indeed what we are currently working on now, this is the highest and current priority now that we have finished with 6.9/6.10 release with its significant revamp of the authorization system (it was a necessary improvement, no less important than Mac support).

Hello Amy,

This is because the resolution on the remote computer screen is lower than the resolution on the Viewer screen, and you are viewing the remote desktop "pixel-for-pixel". You should enable the stretch mode to fill the entire desktop on the Viewer side.

Right click on the connection item in the address book, select Properties -> Modes -> Stretch.



Note, however, that this way you are simply stretching the image, not adding more pixels (graphical information) to it. So the image may not look as crisp as you would expect if the remote resolution were the same as the local one.

Hello Alan,

Regarding session disconnects:

1. Could you send us your Host logs (that you disconnect from frequently)? You can send the logs to support@remote-utilities.com

2. What product version do you use? If this is 6.8.0.1 we highly recommend that you update to 6.10.

Hi Lou,

I perfectly understand your frustration and I am really sorry. We would only be happy to fulfill each request that we receive in as little time as possible. But apart from this one there are hundreds of other requests collected over time and some of them have even higher priority for us (like Mac support). All I can say is that an improved File Transfer mode will come with version 7, and version 7 will come with Mac support which is this year.

Hi Gustav,

Actually, for the system and for program functionality there isn't much difference where you install it. It's only about conventions. Feel free to choose the "Program Files" folder if that works for you.

Lou Smith wrote:

Slow or repeated failure to open drives and folders, just like it's been doing for years.

This is one of our current priorities now. We will do our best to re-write this module as soon as possible.