Conrad Sallian's community posts

Ok :) Let us know if you need help in the future. Thanks.

Hello Michael,

Thank you for your post.

Why call it beta 6.5 if its beta 6.4? That's confusing if its not a bug.

This is not a bug. We have always done it this way. But anyway we thank you for your input and indeed will follow your advice the next time we release beta.

Also, you should "unblock" (windows protection) the msi files before you zip them up. It should only be necessary for the downloader to unblock the .zip, and not have to do it for the individual files as well.

Could you please elaborate more on this issue, what unblocking do you mean? By the way, you can also download files separately from the same page (Viewer, Host  etc.).

How about a remote support session then? We could schedule one via email so that we can connect to your Viewer PC and try to connect from there to your Hosts.

pasbad wrote:

Thanks for the reply. Looks like it would be better to wait for the new version to be released.
As for the BGinfo this can read values from registry, text file etc. and display it. I did find the internet-ID in the registry but it is a xml value encoded in binary so not easy to just read the ID.

Sure, thank you. Meanwhile, we encourage you to test the beta and let us know if you have any issues or suggestions.

Hello Chris,

You need to make sure your Host is running and connected to the intermediary server (a persistent blue dot on its icon).

Hi Kerry,

Currently trying the beta of remote to see if it is fixed.

Yes, it is fixed. Starting the 6.5 beta the Host registry key now resides in the proper part of the Windows registry - the SOFTWARE key rather than the SYSTEM key.

For older versions we offer a solution here https://www.remoteutilities.com/support/docs/windows-10-upgrade-issue/

Hello Pasan,

1.Is it possible to deploy the client with predefined username/password for remote access? As manually adding each host by hand based on emails is pretty time consuming.

You can pre-define usernames and passwords when configuring the Host installer in the MSI Configurator - this has been available in previous versions too.

However, in the recent update (6.5 beta 2) Hosts that register at your RU Server can now be automatically added to your address book that you sync through that server. You just need to designate a certain address book folder as your "Inbox" where to put new connections.



You can move connections from the inbox folder to other folders in the address book. So long as you don't delete them from your address book, duplication won't occur. I.e. the same Host won't be added twice if it already exists somewhere in your address book.

2.How does active directory authentication work? Will it still work if the client is on the internet and doesn’t have access to the AD to authenticate?

No, it only works when the client (Viewer) is in the domain. For accessing the same computers over the Internet you can use the Internet-ID connection - but first you need to enable that in the Host settings (right click on the Host icon, select "Internet ID connection settings" -> "Get new ID").

3.We use BGInfo to display computer details on the desktop of users. Can we configure it to display the internet ID on the dektop?

I'm not sure we have that sort of integration. However, we have plans to create a more informative notification panel in subsequent updates.

4.Is there a better way to manage a large deployment? With centralized accounts to connect to the hosts ?

This is what our recent 6.5 beta update is all about. RU Server is now completely different from what it used to be. It allows you to create users and groups and manage who accesses what in synced address books. See this solution page.

There is also another new feature, soon to be added to the solution page above. It is called "server sync security". When enabled techs can connect to remote Hosts automatically without entering their password, provided they have already signed in their Viewer. So this works similar to how AD authentication works - only for this to work you don't need a domain.  



It's the "server sync security" feature that makes centralized Host management through RU Server complete. For example, now if your employee leaves your company you can easily block their access to all Hosts by simply deleting their account in your RU Server console.

The features mentioned above are new and only available in beta 2. We are going to roll out the final release in a while. The documentation for the new features will be available by the release time but we'll provide interim documentation soon.

Hello Rogier,

Just to clarify - by reconnecting here do you mean connecting from server Administrator Console to the server service?

UPD: yes, it looks like that's what you meant. I managed to open the image link that you posted and it shows Administrator Console screenshot.

I will forward your suggestions to our team and we'll see what we can do.

Hi Chris,

Ok, thanks. We'll continue through email as remote assistance may be needed.

Hello Chris,

Thank you for your message.

Before you install the latest beta (beta 2) please try complete un-install first, i.e. that also includes wiping out RU files in %APP DATA% folder. The uninstallation process is described here https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer

You can send us the file config_4.xml from that folder before you delete it. This is a Viewer configuration file, it doesn't contain any access data etc. We could peruse the file to see if it sheds any light on the issue. Feel free to send it to support@remote-utilities.com.

Thanks.