Conrad Sallian's community posts

Hello Chris,

Can I not run both the viewer and host at the same time on the same PC?

Of course, you can. They won't affect each other - each module only performs its own role.

This PC is different from my RU server, but when I'm running the Viewer my host is not connected and if I restart the host it'll stay connected for maybe 5 minutes then drop. When I say drop I cannot see it connected to the RU server in idle connections plus the dot next to whatever the blue thing is in the icon is no longer there. It still shows running still in the taskbar. I left for the weekend and could not connect to this host and I was using the viewer before I left. Something doesn't seem right, not with it dropping every 5 minutes and never reconnecting.

I'm afraid it could be a "post hoc" assumption/mistake. It's very unlikely that Viewer can affect the Host's ability to connect.

And FYI, Webroot is blocking/quarantining the rutserver.exe files now. I was trying to manually install the beta host on a few PC's running the older version and I had a heck of a time getting it to install (had to run multiple times, even when I figured out I needed to disable webroot while I installed). And it seems all those PC's I installed the beta host onto this weekend had connected for 5 minutes but now do not show connected to my server.

Webroot told us a week or so ago that they fixed the issue. Please, make sure that you have your Webroot signature bases updated to the most recent version. If you still have issues, please let us know we will contact them again. Just like many of our users and customers we can't help but wonder why antivirus software companies are incapable of adding a certain specific file (signed and checked) into their white list once and for all :)

I see this in regarding the host service crash in my event log (stayed connected only 1 minute)...

I will forward this to our developers and request their input on the matter. We need to figure out why the beta Host crashes on your system. It is a windows 10 machine with the latest updates installed including Anniversary, correct? Also, did you try to completely uninstall and re-install the beta Host?

Hello,

Thank you for your post.

Could you please clarify if you use the current stable version or the latest beta? You can download beta from here https://www.remoteutilities.com/download/beta.php .

Hi Chris,

The file you sent to us looks ok, nothing suspicious. Perhaps, we need a remote session to figure out why you can't connect. If you agree, just let me know via email so that we can schedule it.

Hi Chris,

Thank you. We'll take a look at the file.

After deleting the file and restarting the Viewer did it work?

Hi Ollie,

Thank you for your post.

We decided to remove this feature from the Viewer to reduce complexity a bit.  

Instead, we are going provide a choice in the RU Server installation wizard whether you want to install both Admin Console and Service, or just one of these. This way you'll be able to install the Admin Console on your Viewer PC without installing the actual service/server.

Chris,

Could you please do the following. I'm assuming that you have installed the latest beta version:

1. Fully exit the Viewer.

2. Access the %APP DATA% folder, "Remote Utilities Files" and cut the file config_4.xml . This is Viewer configuration file, it doesn't contain any personally identifiable or sensitive information. Please, send the file over to us (you can send it to support@remote-utilities.com).

3. Start the Viewer and try again.

4. If you can, please provide information about what Windows updates were installed. You can get this information in Windows Update settings.

Hello Keith,

We have updated both iOS and Android client just recently, so it should work.

This was a "technical" update meaning that we just made sure that the mobile client was compatible with the current beta. But in a few months we are going to implement a full-fledged address book in the mobile client as well as add a few more features and improvements.

Let me know if you have other questions.

Hello Mirko,

Thank you for your message.

You can export a report as an HTML file https://www.remoteutilities.com/support/docs/inventory-manager/#saving_reports

Hope that helps.

Ok :) Let us know if you need help in the future. Thanks.

Hello Michael,

Thank you for your post.

Why call it beta 6.5 if its beta 6.4? That's confusing if its not a bug.

This is not a bug. We have always done it this way. But anyway we thank you for your input and indeed will follow your advice the next time we release beta.

Also, you should "unblock" (windows protection) the msi files before you zip them up. It should only be necessary for the downloader to unblock the .zip, and not have to do it for the individual files as well.

Could you please elaborate more on this issue, what unblocking do you mean? By the way, you can also download files separately from the same page (Viewer, Host  etc.).