Conrad Sallian's community posts

Hello Asor,

Thank you for your message.

Have you upgraded your mobile client to the most recent version?

Hello Basil,

Mapped drive support was added back in the end of 2014, in version 6.0. Here are the release notes. Please, update  Remote Utilities (Viewer and Hosts) to the most recent version.

We recommend checking the latest beta version. It is available here https://www.remoteutilities.com/download/beta.php

Hello Keith,

Thank you for your post.

There are multiple ways to share the same address book, they are described in this section. So long as you are already using the Server, then the best way to sync the book will be through the server. I highly recommend then that you start using the 6.5 beta version (downloadable here), because in this beta the entire sync mechanism and security model has been changed and vastly improved as compared with the current stable version and previous versions.

Don't hesitate to ask me if you have other questions.

Hello Bob,

Unfortunately, it is how it works on Windows 7. The new monitor driver that we implemented in the recent beta version and that fixes many issues with "blank remote screen" feature only works starting Windows 8/10.

Hello Keash,

Sure, let's schedule a time then. I will send you an email.

Have a great day!

Hello Chris,

So I shut down Webroot, started the service and it's been connected now for more than an hour! Although I do have to report a few minutes ago the icon for the host is no longer in my taskbar, though the service is still running and I can connect/logon. I do have rutserv.exe, rfusclient.exe, ripcserver.dll, and rwln.dll all on the Allow list in Webroot. I restarted Webroot and within a couple minutes the service crashed.

So we found the reason. I'm afraid the only remedy here would be to contact Webroot and report this problem. We do our best to keep the number of false positives low, but as you can see there is always something that slips through the cracks. A/V companies usually pay little attention to their fellow software developer requests, but they will listen to you - their customer.

Hello Keash,

There is no special setting for that, but we'll see what might be causing the issue in your specific situation. Could we have a remote session?

Hello Keash,

We provide general advice on how to improve performance on this page https://www.remoteutilities.com/support/docs/slow-remote-connection-speed-performance./ . I would recommend you try to enable the "Economode" option in the connection properties. This might help with the Alt+Tab issue.

Hello Keash,

It's the recent beta version. Ok, and what about connection speed in general? Do you have performance issues or just the issue switching using Alt + Tab?

Hello Chris,

Once I used Windows control panel to remove the host, and when I reinstalled the beta it already had the old internet-ID and custom host

For complete uninstall you also need to delete the Host settings in the registry. The registry key you need to delete is HKEY_LOCAL_MACHINE/Software/Usoris.

I think we need Host logs from at least a couple of beta Host PCs that had issues connecting. The beta version has an extended/more informative Host log so that I think it will shed the light on this issue.  You can find the Host logs in C:\Program Files\Remote Utilities - Host\Logs\

And another question - do you have Webroot installed on all those Host PCs?