Conrad Sallian's community posts

Hello Michael,

Thank you for your message.

We no longer provide an msi installer for Viewer since Viewer is not supposed to be mass-deployed using GPO as Host is. We still provide an msi installer for Host though.

Don't  hesitate to ask me if you have other questions.

Hello Michael,

Thank you for your message.

Different RU Servers cannot communicate with each other. If you are looking for a failover mechanism which would allow you to switch from server A to server B in case server A is down, you can use a "DNS trick". That is, you should use a DNS name for your server that points at server A's IP address. If server A is down, simply update your DNS record and point it at server B's IP address (the server should be running of course). These days DNS propagation literally takes seconds or minutes at the worst, so your remote connections will be quickly up and running again.

Hope that helps.

Hello Javier,

Thank you for your message.

Mac/Linux Viewer is in development but we cannot provide an ETA yet.

Hello Steven,

I am sorry. I confused video recording mode with screenshot taking mode and for some reason I thought that you meant the former rather than the latter. My bad.

Yes, you can open the RRF files in the built-in player on the Viewer side. Just refer to this guide.

Hope that helps.

Hello Victor,

Unfortunately, no.

Hello Tobias,

We will be fixing this issue very soon and release an update.

Hello Victor,

Thank you for your message.

For some operations admin privileges may be required , that's why running the Agent causes UAC prompt to show. The user can choose whether they want to run it with elevated privileges or not. If they click Cancel the Agent will run as a normal user.

Hope that helps.

Hello Steven,

Thank you for your message.

Viewer records the video capture using WebM format which can be opened by any popular video player, such as VideoLAN for example. The resulting video file should have .webm extension, not rrf.

Hello Mo,

Could the connection failure be related to Pin Code?

No. Whether your enable PIN code on the server or not doesn't affect your ability to connect from the mobile client.

Hello Allan,

Thank you for your message.

Here is a related KB article https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.