Conrad Sallian's community posts

Hello Bruce,

Sure, no problem :) We will do our best to add many useful features as possible. Thank you!

Hi Justin,

Just noticed you also opened a support ticket on this issue. Let's keep within the ticket then to avoid duplicating here on the forum.

Thanks.

Hello Justin,

Looks like the issue on the Hosts side then. Could you please send us the Host log files to support@remote-utilities.com. Here is about Host logs https://www.remoteutilities.com/support/docs/host-log/

Hello Marco,

No problem.

We have also received your ticket. I will forward your case to our 2nd tier support . Perhaps, we'll need more information about the sound configuration on your system.

Hello Marco,

Thank you for your post.

I am trying portable "viewer5.6.portable.zip" and launch rutview.exe on PC1 and rutserv.exe or Agent.exe on PC2.

Version 5.6 is very old. Please, use version 6. You can download it from here: https://www.remoteutilities.com/download/.

If you update existing installations, make sure that you update both parts - Viewer AND Host, not just the Viewer.

Hello Benny,

Thank you for your message. I have added your suggestion to our wish list.

Hello Bruce,

We have included this feature to our wish list but I can't give any specific ETA or a promise when exactly this is going to be implemented. Sorry for that.

We'll do our best to implement that as soon as we can though.

Hello Justin,

Thank you for your post. A few questions:

1) Do you see a password prompt window or does the connection attempt fail even before that?

2) Is it the only Host you have issues connecting to or you can't connect to just any Host in your Viewer address book?

3) What is the connection type - direct or Internet ID (the same question as Benny posted above)?

Thanks.

Hello Remutila,

Regarding question #3. We are not sure if it's at all possible to run FF in a hidden mode. As for #4 - could you send me an email to support@remote-utilities.com and let me know which specific keys are not shown (or provide a screenshot).

Thanks.

Hello,

1. Cannot promise that this feature will be available in the very next update (6.6), but in one of the subsequent ones, that is for sure.

2. The Agent window will still show. What I mean is that Yes/No prompt messages won't show, that ask the user to confirm installing the Host and sending an email to admin (if this option was selected during prior configuration). Instead, a single information message will be shown after Host installation:



3. I'm not sure if this feature works exactly the same for  any application, especially those that are not supposed to be running in a hidden mode. Let me clarify this issue for you with our developers.

4. Remote registry is not exactly the same as the regular Windows Registry editor, although looks similar. As with question above I need to clarify this specific issue. I'll get back to you soon on this.

5. It is ok so long as you have UAC enabled. It will prompt whenever you run any application/executable, not just Remote Utilities Agent.

Thanks.