Conrad Sallian's community posts

Hello Keith,

1. You can access Host v6 from Viewer v7. But some features may not work (e.g. File Transfer was re-written from scratch and requires Host v7). Full Control and View mode should work normally.

2. Yes, we recommend updating Hosts in groups, not all of them at once. This has nothing to do with Remote Utilities per se, it can be applied to any remote access software. Programs run in an environment and there are many external factors, both computer and human. A typical example is antivirus software that decides for you which programs you must and must not install/run.

3. Unfortunately, no. We cannot test every possible configuration. But we read any feedback and try to fix bugs exposed during such use.

I also don;t see any indication sin the release notes, but has there been any changes that could have positive impact on accessing active laptops with closed lids ? currently, using legacy-mode "sometimes" works, but not always....

Did you have a chance to test v.7 and see if this issue occurs?

Hi Cosmos,

What I wanted to ask is whether 6.10.x portable viewers can work ok with the new relay and the new hosts. If they could, I could postpone viewer upgrades till I'm finished with all the host upgrades on my net.

This is not recommended. We advise that you first update your Viewers and Server, and only then - the Hosts. That is the Hosts must be updated the last of all.

Hope that helps.

Hi Jaydn,

Thank you for your message.

If you mean the Agent module, it keeps its settings in the registry despite it being a module for spontaneous support. The portability that you describe was never meant to be a use case for Agent. Users are supposed to download Agent on the computer where they run it.

However, you can still achieve what you want. Just create your own pre-configured Agent using the MSI Configurator. You can set the single password in the last step of the configuration process.

Hello John,

So, what solutions exist for essentially unattended upgrade from Agent to Host?

The ability to "convert" Agent to Host (with proper admin credentials required, of course) is on our roadmap.

Hi Cosmos,

1) Yes, of course.

2) In Step 4 of the configurator you select "Skip settings configuration". This will keep your current Host settings intact and only update the program files.

As always, we recommend that you never update all your Hosts at once, especially when a custom installer is involved. Instead, tread carefully and test the update on a few hosts then proceed updating clearly defined groups to ensure that everything is under control.

3)  

I presume that on the relay, the new version will keep the configured users and settings

Yes, but before you start RU server installation create a backup of your existing RU Server data files and registry entry just in case. See this KB article, the section "Where does RU Server keep its data and settings?".  

In the coming weeks we will update the portable viewer software of our teleworkers. Is that ok, or do you expect this rollout to be problematic due to incompatibilities?

If you could wait just a couple of days you can download and use/deploy version 7.0.0.2. This version will have some annoying bugs found in the 7.0.0.0/7.0.0.1 fixed.

Hi James,

You should update your Avast signature database. Avast assured today us that detection is no more:

Hello,

Thank you for reporting this false positive.

Our virus specialists have now cleared its reputation in our database.

With URLs this change should be instant, but it might take up to 24 hours with files.

For future reference you might also find the following article to be useful: Avast Clean Guidelines.


Best regards,

Avast Customer Care

Hello Dax,

Thank you for your message.

You can select each monitor to display invidiually on your Viewer side.  Just use the monitor icon-dropdown:



You can then use the Stretch option to fit the remote monitor contents on Viewer screen or display it 1:1 (pixel-to-pixel).

Also, do I need to update the Host now that I've updated the Client to 7.0.0.1?

It is recommended that you do so. Alternatively, you can wait a couple of days before we release version 7002 where found 7001 bugs will be fixed.

Let me know if you need any assistance.

Hello,

A hidden tray icon is frowned upon by antivirus software. They may consider it a sign of rogue/malicious tools. Such option is not available in Remote Utilities.

Hi PCS,

I can assume that you are looking for a feature which is a combination of "Run after reboot" and "Restart agent as.." (with elevated privileges). That is, you want to restart the remote computer and have the remote Agent start automatically with elevated privileges under the standard Windows user.

Unfortunately, that won't work. You cannot run Agent with elevated privileges automatically after Windows reboot under a standard user. That is, you can have it "Run after reboot" under the standard user but you'll have to explicitly provide admin credentials to elevate privileges, and this will require re-running the Agent (see Restart agent as).

Hello Jeff,

Thank you for your message.

When trying to update machines running AVAST free or paid the update has been detected as a virus. This left remote communication broken on some clients. After switching all AVAST clients to another anti-virus (Vipre) the update went fine. A cost point that I am now shouldering for some of my customers

It took us almost two weeks sending false positive reports to Avast almost each day and finally we managed to get to them ...via Twitter.

ow with the viewer and host both on 7 connections either take up to 20 mins or not at all. This occurs both on LAN and WAN connections.

Does it manifest itself in the connecting screen ("the worldmap") showing for a long time when connecting to a remote host with a turned off monitor? If so, this is a known bug and it will be fixed in the nearest quick update (7.0.0.2) within the next week. For now there is a workaround - just right click on the tab in the Full Control window and use the Send key command (e.g. send Alt + PrtScr).

Version 6 never had any of these issues and was consistently reliable.

You had a free upgrade to version 7.x.x.x. Please, note that your version 6.x.x.x key is still valid. You can always roll back to version 6 and use it forever with your v.6.x.x.x key and upgrade later to v 7.x.x.x at any time. We maintain old versions download page for customers who want to stay with version 6.

go to each remote site personally, pay for antivirus for my customers and spend hours fixing communication issues with your product before I can begin the actual work that I am be paid for.

I'm sorry, but what have Remote Utilities to do with the antivirus problem? Have you tried to contact Avast and ask them why they are incapable of distinguishing a legit and digitally signed software from malware? This is something even basic antivirus programs can do.  

Releasing an untested product is not how you retain business or ensure customer loyalty. I am utterly disappointed from a product that was so reliable up till now.

The beta version was around for almost a year. Everyone could download and test it. But as with any release minor bugs can be found in the first days of the release (no amount of beta testing can help with that).

However, antivirus software detections are beyond our control. We can only do what you can do - contact a/v vendor and ask them to remove the detection.