Conrad Sallian's community posts

Hi Neil,

Thank you for your message.

Your Viewer configuration file may have been corrupted. Please, close the Viewer, access the folder %APPDATA%\Roaming\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer.  The config file will get regenerated anew.

As for speed/performance, please refer to this KB article.

Hope that helps.

Hi John,

Here are screenshots from Chrome Version 80.0.3987.149 (Official Build) (64-bit) that I've just taken:





Perhaps, there is an issue with root or intermediate certificate. Your certification path should look as follows:



Here is a Comodo knowledge base article on the subject.

P.S. Sectigo is Comodo's new brand name.

Hi Cosmos,

Address book encrypted aren't supported on Mac and Linux platforms yet. We'll be adding that feature a bit later. Sorry for any inconvenience.

Hello Rob,

Thank you for your message.

Unfortunately, so far there isn't any scheduled access capabilities, but this feature is on our wish list. However, you can already see how many active Viewers are currently being connected to a certain Host if you enable the notification panel.

Hope that helps.

Hello Scott,

Thank you for your message.

You can use Microsoft Authenticator. Personally, I found it more user-friendly and easy to use. Try that and you'll see.

https://www.microsoft.com/en-us/account/authenticator

Hi Robert,

Unfortunately, no. However, the program can detect whether there is direct connectivity between Viewer and Host and use direct route even if you use Internet-ID connection.

Hello Everyone,

Ever since this pandemic started we have expanded our server network significantly to compensate for the sudden increase in demand for our software. I'm sure many of our competitors had to do the same thing.

Besides, RU servers are spread out across North America and Europe and in most cases the connection is routed via the server closest to the customer.

Thanks.

Hi Manuel,

Thank you for your message. This feature is explained here .

Does this mean that the client can be installed on a windows machine without the installation window?

This is possible, of course, but it has nothing to do with full silent install in a sense which is used in the license comparison page. Full silent install simply means that the remote user won't be seeing a warning message the first time the Host is run.

Is there a way to receive the client ID remotely without being logged in on the machine I'm installing the client?

Yes, just utilize the SMTP mailsend feature in the MSI configuration step 3.

Hope that helps.

Hi Christophe,

Sometimes, the computer restart or Host restart is needed when you have the black screen issue. We recommend restart the Host PC after the Host is installed.

Thanks.

Hi Bruce,

This is a known bug. It will be fixed in the upcoming Mac Viewer beta 3.

Sorry for any inconvenience.