Conrad Sallian's community posts

Hello Scott,

Thank you for your message.

You can use Microsoft Authenticator. Personally, I found it more user-friendly and easy to use. Try that and you'll see.

https://www.microsoft.com/en-us/account/authenticator

Hi Robert,

Unfortunately, no. However, the program can detect whether there is direct connectivity between Viewer and Host and use direct route even if you use Internet-ID connection.

Hello Everyone,

Ever since this pandemic started we have expanded our server network significantly to compensate for the sudden increase in demand for our software. I'm sure many of our competitors had to do the same thing.

Besides, RU servers are spread out across North America and Europe and in most cases the connection is routed via the server closest to the customer.

Thanks.

Hi Manuel,

Thank you for your message. This feature is explained here .

Does this mean that the client can be installed on a windows machine without the installation window?

This is possible, of course, but it has nothing to do with full silent install in a sense which is used in the license comparison page. Full silent install simply means that the remote user won't be seeing a warning message the first time the Host is run.

Is there a way to receive the client ID remotely without being logged in on the machine I'm installing the client?

Yes, just utilize the SMTP mailsend feature in the MSI configuration step 3.

Hope that helps.

Hi Christophe,

Sometimes, the computer restart or Host restart is needed when you have the black screen issue. We recommend restart the Host PC after the Host is installed.

Thanks.

Hi Bruce,

This is a known bug. It will be fixed in the upcoming Mac Viewer beta 3.

Sorry for any inconvenience.

Hello Michal,

Yes, indeed we managed to reproduce this issue. However, this was a known issue - adding scrolling capabilities is scheduled for the next beta version.

Let me know if you have other questions.

Hello Sanj,

Thank you for your message. We will add your suggestion to our wish list.

Hi Mariusz ,

Please, refer to this KB article https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

Hope that helps.

Hello Bruce,

Thank you for your suggestion. We will add it to our wishlist.