Conrad Sallian's community posts

It looks like we found the root cause. It may take 2 to 3 hours to restore connectivity. I'll report back here immediately once our engineers notify us about the problem getting fixed.

Sorry for any inconvnience.

Hello Khoi,

We are currently investingating this issue. Strangely, the servers are accessible from some locations and not accessible from others. We suspect it could be something at the datacenter. We will be updating in this thread.

Sorry for any inconvenience.

https://dnschecker.org/#A/id.remoteutilities.com

Hello Everyone,

Our servers are up and running, and we can successfully connect. Besides, the issue is not the free license -both free and commercial licenses connect without an issue.

We noticed that the server cannot be pinged correctly from some locations in the world. This could be a network/internet issue in between.

Could you please ping the DNS name id.remoteutilities.com and report the results, if it pings successfully or if it's a timeout.

Thanks.

Hi Jon,

Is it Windows Defender or BitDefender you are referring to?

Mark Brown wrote:

ESET's online cloud analysis also flags Remote Utilities 7.1.x.
I have to assume that a part of the installer or MSI scripts are also used by malicious software and is being flagged for similar installation behavior.

Hello Mark,

ESET is another story. It keeps classifying stand-alone, official digitally signed RU files as PUP. They fail to understand that it is not our job to prevent the software from being abused by another software/wrapper. This is what antivirus software should do. Yet, they - as many other a/v programs nowadays - just go the easy path and block everything thus throwing the baby out with bathwater.

Hello,

The good news is that we received a message from BitDefender today where they say that RU has been whitelisted now.

Hi John,

Thank you very much. Having the support of our users is very important. In the past we were facing these behemoths virtually alone.  

Currently, the BitDefender's is the only serious a/v issue with version 7.1.2.0. Also, Windows Defender may detect the product (not sure of the current status, still checking), but usually Microsoft Defender team are very fast in responding to FP requests and fixing issues.

Hi John,

Actually, there are only three options:

1. Simple update. You don't have to download anything. "Simple update" is just a command sent from Viewer to the remote Host that tells the Host to update itself. Everything else is done behind the scenes. Host connects to our  update servers, downloads the package and updates itself.

2. Using the Remote Install tool. Feed the Host msi vanilla package to it, and select the Update option. The difference between this method and the Simple update method is that the update package is transferred from the Viewer computer to the Host computer and you need to make sure that this is indeed the latest Host package. That's why we always recommend the Simple update method because it guarantees that Host is updated to the latest version.

3. Manually by running the Host exe or msi vanilla package on the Host computer. This is self-explanatory.

Are you saying that all of these will preserve the Internet ID and Password? (MSI Configurator if I don't click to se t (sic) set those.)

Any method where the vanilla package is used preserves the Internet-ID and Password. In Simple update the vanilla package is used by default, you can't change it. And it's the most recent host version, so this is the preferred and the simplest way to update.

I don't use Simple install. First of all, I can't tolerate changes in procedure (based on new features and new changes) that often. And upgrading just one host, means I have to upgrade the viewer (probably), which means i have to upgrade all past and current hosts (probably).

Before you update any Hosts you first update the Viewer, regardless of the method you choose. This is the general rule. Besides, for Simple update to work Viewer must be the newer version in order to be able to recognize that Hosts are outdated and offer you an update.

In the update guide we showed the simplest way to quickly update your Viewer and remote Hosts and keep all your settings. You don't have to update all the Hosts at once, you can update them one by one or in small groups (the preferred way).

Hope that helps.

Hi Werner,

Thank you for your support. The more BD customers report the problem to them, the better.