Conrad Sallian's community posts

Glen wrote:

Mine has just come online again this minute, as in, I can connect using internet to remote hosts. However the ping still times out. Am in New Zealand.

Hi Glen,

We disabled the ping for now. But the servers operate normally.

The servers are back online. Please, test your connections.

Thanks!

It looks like we found the root cause. It may take 2 to 3 hours to restore connectivity. I'll report back here immediately once our engineers notify us about the problem getting fixed.

Sorry for any inconvnience.

Hello Khoi,

We are currently investingating this issue. Strangely, the servers are accessible from some locations and not accessible from others. We suspect it could be something at the datacenter. We will be updating in this thread.

Sorry for any inconvenience.

https://dnschecker.org/#A/id.remoteutilities.com

Hello Everyone,

Our servers are up and running, and we can successfully connect. Besides, the issue is not the free license -both free and commercial licenses connect without an issue.

We noticed that the server cannot be pinged correctly from some locations in the world. This could be a network/internet issue in between.

Could you please ping the DNS name id.remoteutilities.com and report the results, if it pings successfully or if it's a timeout.

Thanks.

Hi Jon,

Is it Windows Defender or BitDefender you are referring to?

Mark Brown wrote:

ESET's online cloud analysis also flags Remote Utilities 7.1.x.
I have to assume that a part of the installer or MSI scripts are also used by malicious software and is being flagged for similar installation behavior.

Hello Mark,

ESET is another story. It keeps classifying stand-alone, official digitally signed RU files as PUP. They fail to understand that it is not our job to prevent the software from being abused by another software/wrapper. This is what antivirus software should do. Yet, they - as many other a/v programs nowadays - just go the easy path and block everything thus throwing the baby out with bathwater.

Hello,

The good news is that we received a message from BitDefender today where they say that RU has been whitelisted now.

Hi John,

Thank you very much. Having the support of our users is very important. In the past we were facing these behemoths virtually alone.  

Currently, the BitDefender's is the only serious a/v issue with version 7.1.2.0. Also, Windows Defender may detect the product (not sure of the current status, still checking), but usually Microsoft Defender team are very fast in responding to FP requests and fixing issues.