Conrad Sallian's community posts

Hello Marc,

Thank you for your message.

We understand how important the Viewer for Mac can be for some users. The work on it is in progress now. Unfortunately, we couldn't provide it earlier simply because there were other priorities - features we needed to implement to increase our paid customer base. It's not that we don't want to or cannot implement all suggestions that we receive, it's only that we work on priorities because we must think about our bottom line. It's as simple as that.

Sorry for any inconvenience.

Hello Alim,

It is this Monday or Tuesday.

Hello Alim,

We will fix this problem with the very next update. Thank you for letting us know.

Hello Lee,

Thank you for the report. We will test it out and try to reproduce.

Hello Lee,

Thanks for the update. Yes, feel free to let us know if you need any help.

had no issues with the upgrade. I will over the next few days change the Internet IDs to the more secure 12 character ID.

This is up to you. You don't have to do that, actually, but if you think that you should - no problem.

Please, be careful when updating the Internet-ID through remote settings - it won't update. This was a protection mechanism but we'll most likely remove it 'cause it's no longer necessary.

Hello Mike,

I'm sorry. That indeed takes more time than we initially expected. Mostly because we put a lot of effort into the new self-hosted server.  

Still, because we fulfill most of our promises (alas, we can't fulfill them all due to sheer time/resources restrictions) and fix 100% of bugs we find I cannot qualify for the press-secretary :)

You are welcome! Let us know if you need any assistance in the future.

Thanks.

Hello Gabor,

We will announce Mac version when it is ready. Perhaps, there'll be an open beta first.

Some guy,

Perhaps I should have explained my advice. Remote Utilities is software of dual nature. With each update, even a minor and sub-minor update there are little features and fixes added to Host and Viewer.

Therefore it doesn't make sense to troubleshoot a problem before Viewer version matches the Host version. Even more so - both should be the current version.

Otherwise, i.e. if we try to diagnose a problem when there is a version mismatch and/or it's an old version, we cannot tell if this is a yet unknown problem, or just an old bug already fixed in the current version.  

Thanks.

Hello Bill,

Sure, I will add a sound notification for the chat as a suggestion to our wish list. Thank you!