Conrad Sallian's community posts

Hi Isaia,

Whether the user deploys a self-hosted server or not doesn't affect licensing limitations. With the free license 1 user can connect to up to 10 remote devices.

It is possible to add more than 10 contacts in the address book, but the program won't allow connecting to any one of them unless their number is reduced to the number allowed by the applied license.

Hope that helps.

Hello Cosmos,

Thank you for your questions.

1. The released version will remain 7.x. You will be able to upgrade for free.

2. Yes, of course.

Do not hesitate to ask if you have any other questions.

Hi Peter,

Perhaps, you mean version 7.0.7.0. As for Remote Install update not working - this is a confirmed bug. We have fixed it and the fix will be available in the final release which is to be very soon.

Thanks!

Hello,

Thank you for your message.

This is from our EULA:

4.4 Using more than one free license key within a business company or any other organization is prohibited.

So it's a limiation applied to the company as a whole. Unfortunately, such use of the free license (multiple users in the same company) isn't allowed by our EULA.

Do not hesitate to ask if you have any questions.

Hi Benny,

Thank you for your feedback!

1. Yes, there's some flickering of the tooltip too. We'll take a look and report.

2. Unfortunately, couldn't reproduce it. Can you confirm that this only happens at slower connections and doesn't manifest itself on speedier connections?

3. Couldn't reproduce this. We tried different combinations (checkboxes, pressing Apply then Cancel, pressing Apply then Ok etc.). We could use more information if any.

UPD: The beta testing is over. Please, download the final version 7.5.1.0 on the download page.

Release notes
Blog post with details about the new release

Hello,

Could you please send us the license key via email at support@remoteutilities.com? Thank you.

Hi Vasilis,

Thank you for your message. We have replied to you via the tickets.

Константин Братулин wrote:

Do you mean that I don't have to buy 2 Started licenses for two techs, but instead I buy one Started license that includes the ability to connect for two techs?

The number of 'techs' that you buy for a license determines the alllowed number of concurrently working Viewers. For example, you have two techs each working from their own workstations, and they need to work simultaneously. For this scenario you need a 2-tech license (Starter if you need to control up to 20 machines, Mini for 50 machines and Pro for unlimited).

If there's just one tech OR multiple techs who don't work simultaneously, a 1-tech license will suffice. It can be shared between techs.

Please, not that a 'license' is not the same as the 'license key'. For example, if you order a 2-tech license you receive one license key which is good for 2 techs. Each tech will use this same license key.

Hope that helps.

Hello,

OK. And with this license I can connect to all PCs in my organization, but simultaneously only to 20, right?

Yes, you can. Strictly speaking, there's no limit to one-to-many simultaneous connections in the program per se. It's a cap set by the license, in this case - Starter (20 address book items max).

But how do I technically make it so that in my absence another tech can connect with my license?

You both register your Viewers with the same license key. If it's 1-tech Starter license you are after, only one person can work with the Viewer at a given moment. I.e. there's no limitation on how many Viewer copies you can register with your key, it's a limitation per concurrent use.

If it's a 2-tech license, two users can work simultaneously, and so on.