Conrad Sallian's community posts

Hi Peter,

Perhaps, you mean version 7.0.7.0. As for Remote Install update not working - this is a confirmed bug. We have fixed it and the fix will be available in the final release which is to be very soon.

Thanks!

Hello,

Thank you for your message.

This is from our EULA:

4.4 Using more than one free license key within a business company or any other organization is prohibited.

So it's a limiation applied to the company as a whole. Unfortunately, such use of the free license (multiple users in the same company) isn't allowed by our EULA.

Do not hesitate to ask if you have any questions.

Hi Benny,

Thank you for your feedback!

1. Yes, there's some flickering of the tooltip too. We'll take a look and report.

2. Unfortunately, couldn't reproduce it. Can you confirm that this only happens at slower connections and doesn't manifest itself on speedier connections?

3. Couldn't reproduce this. We tried different combinations (checkboxes, pressing Apply then Cancel, pressing Apply then Ok etc.). We could use more information if any.

UPD: The beta testing is over. Please, download the final version 7.5.1.0 on the download page.

Release notes
Blog post with details about the new release

Hello,

Could you please send us the license key via email at support@remoteutilities.com? Thank you.

Hi Vasilis,

Thank you for your message. We have replied to you via the tickets.

Константин Братулин wrote:

Do you mean that I don't have to buy 2 Started licenses for two techs, but instead I buy one Started license that includes the ability to connect for two techs?

The number of 'techs' that you buy for a license determines the alllowed number of concurrently working Viewers. For example, you have two techs each working from their own workstations, and they need to work simultaneously. For this scenario you need a 2-tech license (Starter if you need to control up to 20 machines, Mini for 50 machines and Pro for unlimited).

If there's just one tech OR multiple techs who don't work simultaneously, a 1-tech license will suffice. It can be shared between techs.

Please, not that a 'license' is not the same as the 'license key'. For example, if you order a 2-tech license you receive one license key which is good for 2 techs. Each tech will use this same license key.

Hope that helps.

Hello,

OK. And with this license I can connect to all PCs in my organization, but simultaneously only to 20, right?

Yes, you can. Strictly speaking, there's no limit to one-to-many simultaneous connections in the program per se. It's a cap set by the license, in this case - Starter (20 address book items max).

But how do I technically make it so that in my absence another tech can connect with my license?

You both register your Viewers with the same license key. If it's 1-tech Starter license you are after, only one person can work with the Viewer at a given moment. I.e. there's no limitation on how many Viewer copies you can register with your key, it's a limitation per concurrent use.

If it's a 2-tech license, two users can work simultaneously, and so on.

Hello Konstantin,

Thank you for your message.

Will after purchasing a 1 license, other operators, within the same network, can continue to connect to hosts using a free license?

Unfortunately, having multiple free licenses per organization would violate our EULA. If you don't have that many users who need a Pro license , you may consider buying a Starter license for them (or one multi-user Starter license, e.g. 5-tech Starter). Yes, they will be able to connect to the same computes if they know access credentials.

Is it possible to use a PRO license for several operators simultaneously or one at a time?

This depends on the number of concurrent techs for the license. If it is a 1-tech Pro license, only one user can work with it simultaneously. The 2-tech Pro license will allow 2 concurrent techs, and so forth.

Are there any restrictions on updates to future versions?

Our updates and upgrades are strictly in accordance with our upgrade policy.


Do not hesitate to ask if you have any other questions.

Hello,

But checking all methods takes quite some time and if I remember correctly there always appears a window to enter the windows domain, username and password and it doesn't even get to single password. And therefore we're faster changing it manually.

Checking here means "go through the list in the order of priority, and select the first enabled authentication method". If 'Auto' is set and Windows Security is enabled on the Host, it will never offer to use the Single password authentication, because the latter is at the bottom of the list.

If you have multilpe auth methods enabled on the Host, but still want to use Single password for some connections, you should explicitly select this method in the dropdown menu in connection properties.