Conrad Sallian's community posts

Hi Ashley,

Thank you for your message.

You can select the default connection mode for the double-click action by choosing the connection mode in the Viewer toolbar ('ribbon').

For example, if you select 'View Only' in the ribbon, and then double-click on any item ('connection') in your address book, a remote session will start in the View Only mode.  

Hope that helps.

Hello Fritz,

Thank you for your message.

Could you attempt connection and then copy and send us the Viewer log, as well as the Host logs (if you have access to the remote computer). This will help us troubleshoot the problem.

Here is how to find the logs:

Viewer: https://www.remoteutilities.com/support/docs/connection-log/
Host: https://www.remoteutilities.com/support/docs/host-log/

You can send them zipped to our email support@remoteutilities.com to avoid sharing personal data such as IP addresses.

Hi Andonevris,

We've updated the configuration server and fixed the issue. The logo integration should work now.

Sorry again for any inconvenience the bug might have caused. Thanks!

Hello Mike,

Thank you for your message.

Unfortunately, no. The command-line parameters for the Viewer allow launching File Transfer mode for a given remote Host, but they do not support automatically transferring specific files on a schedule or providing an interface/API for other applications to do so.

We apologize for the inconvenience.

Please, send us the logo file that you are trying to use. You can send it to support@remoteutilities.com.

Thanks.

Hello Andonervis,

Thank you for your message.

Please ensure that Viewer operation is explicitly allowed on the machine and by your ISP. The Viewer needs to be able to contact our website to generate a build.

Also, make sure that you use the latest version to date:
https://www.remoteutilities.com/download/

Hello Pankaj,

Thank you for your message.

We’ve added the dark theme to our roadmap, but we can’t provide an exact ETA at the moment. Rest assured, we’ll do our best to implement it as soon as possible.

Hello,

Unfortunately, we couldn’t reproduce the issue. Please allow us some time to investigate further.

Then this might be a currently confirmed bug. It will be fixed in the next server update.

Would you mind if we send you a test server .exe for you to verify that the problem is fixed? We can prepare it within the next few days. Feel free to send us a message to support@remoteutilities.com so we can send you a download link later.

Sorry for the inconvenience.

Hello Sheckandar,

Do you use RU Server in your setup?