Conrad Sallian's community posts

Hi Andreas,

Please ensure that you’re not moving it from the “All Connections” list, as this won’t work. This is because the “All Connections” list is technically not a folder.

Hello Andreas,

Thank you for your message.

Are you trying to drag&drop a connection in the Viewer's address book, or in the synced Server's address book (directly opened on the server)?

Hello John,

Just wanted to check if you’re still experiencing the same issue with SentinelOne?

Hello Snowbound,

The five-day gap between the two versions was due to a quick fix for some annoying bugs found in version 7.6.1.0. It’s possible that you were caught in between, ending up with Viewer 7.6.1.0 and Host 7.6.2.0. Installing Viewer 7.6.2.0 should resolve this issue.

We apologize for any inconvenience. We always aim to avoid releasing new versions too frequently, as updating remote access software can be a bit of a hassle due to its dual nature. However, this time, a quick update was necessary.

Thank you for your understanding.

Hello David,

Thank you for your message. To use the MSI Configurator on the same computer where the Host is installed, you just need to exit the Host (this will stop the Host service). Uninstallation is not required.

If you still receive a message that the MSI Configurator cannot continue, it means the Host service is still running. Also, ensure that you are using the most recent version of the software. In earlier versions, some configuration options did require the Host to be uninstalled.

Hope that helps.

Additionally, if you choose to save the access password as described above, the end user won’t have visibility of it since it isn’t stored openly in the Viewer configuration files. If this is intended for one-time access, I recommend using RU Server security, as it offers several advantages:

- You can create multiple logins, each with specific permissions.
- You can enable 'Ask user permission' on a per-login basis, allowing for greater control.
- You can create an overarching login that allows temporary access for someone else.

Also, remember that you can enable multiple authentication methods on a single Host. This way, you can still connect using other methods, such as a single password or Windows security, depending on what is enabled along with RU Security.

Finally, since the Viewer attempts authentication methods in a specific order (first CSS, then WinSecurity, followed by RU Security, and finally a single password), you should explicitly select 'RU Security' in Connection properties -> Authentication tab for the portable Viewer setup. This will ensure that the user can log in using RU Security and won’t encounter a WinNT or CSS prompt, as these have higher authentication priority.

Hope this helps!

Hello,

This can be done using the portable Viewer, which saves all its settings in the same folder as the main program executable (rutview.exe). Here's how to set it up:

1. Download the portable Viewer and unzip it.

2. Run rutview.exe from the folder.

3. Add your Host(s) to the address book. Depending on the authentication method used, you can choose to save the access password (single password or RU security login/password) in Connection properties -> Security (right-click on the host in the address book to access this).

4. (Optional) You can safely delete the 'assets' folder if the end user doesn’t need to use the MSI Configurator in the Viewer. This folder contains Host files, which may trigger some antivirus software.

You can distribute the folder in several ways, such as via a shared folder or a zip file for download. In this case, the user only needs to unzip the folder, run the Viewer, and initiate the connection from the address book.

To simplify it even further, you can create a connection shortcut and place it at the same level as the portable Viewer folder. This way, the user can start the remote session in the desired connection mode by simply clicking the shortcut, without needing to navigate inside the folder.

Hope this helps!

Hi Aleur,

With regards to the first issue - we fixed the form on the website/account. Please, try adding your license now and raising the support level.

Thanks.

Hello Aleur,

Regarding your tickets—we’ll check the website and get back to you. Our site recently went through a facelift, so minor issues are possible. Apologies for any inconvenience.

and the 2nd RU its pushing ads on the installation?

This couldn't be further from the truth. Remote Utilities has never used ads or bundling, see our CSA guidelines compliance here. We don’t need to—we earn profits by selling licenses directly, and our free version is simply a way to spread the word about the software. It’s a pure freemium model.

Unfortunately, antivirus software has become completely unreliable ever since many companies, even those with a good track record (i.e., old-school AV vendors), started using AI technologies to save on manpower and development costs. The number of mistakes and false positives—especially those that make no sense, like in this case—is beyond comprehension.

You can submit a false positive report to Microsoft, and they will fix it (just as Norton did in this thread) and apologize. But when the next version of Remote Utilities is released, signed with the same certificate, it will happen all over again.

This is how the 'antivirus software industry' works today, and frankly, we feel sorry for them. Their ultimate goal isn’t to protect you against viruses—it’s to create the illusion of protection. They want to show that they’re 'doing something,' which is why they invented these half-baked 'PUA' and 'potentially unsafe' categories and label nearly every legitimate software with them.

Hi Terry,

Norton responded with this message:

Status of request Id 8adf7ef1-3f49-4fbc-b7b0-73fbe6c23892 has been updated to closed with the following details: Detection was removed.