Conrad Sallian's community posts

Hello,

We sent the screenshots in the ticket that you created.

to be more clear, when you remote into the host, to run windows 11 update assistant,
which type of windows user?
1. administrator
2. non-administrator

Actually, it shouldn't make any difference. Windows Update should be running under a SYSTEM account with highest privileges anyway.

Have you looked on this troubleshooting page?

Hello,

We appreciate your feedback. Please, note that:

1. We have tested this twice on two different test machines, and we couldn't reproduce it. The Host worked ok.

2. We have sent you screenshots that confirm the test results.

3. We did not receive any reports from other users. If this kind of behavior persisted, our community forum and tickets would be flooded with messages.

P.S. Please, do not publish competitor names here (forum rules , rule #4). All products are differently treated by the system and/or antivirus sofware (just one example) and have different code.

Thank you.

Hi Robert,

Thank you for your message.

We do have a Host for Android on our wish list. However, with iOS, things are more complicated due to Apple’s restrictions. The existing solutions rely on the screen recording function in iOS to provide limited remote access for spontaneous support (a permanent Host is not possible). Unfortunately, it’s unlikely Apple will change this policy in the future.

We’ve made a few important updates to our licensing structure to simplify and improve clarity:

• Mini License Renamed to Plus: The "Mini" license is now called "Plus". This is a name change only—terms remain the same. Current Mini licenses will continue to work as usual, and users can add more techs or upgrade to Pro if needed. Note: The Viewer may still display "Mini" for now; this will be fixed in the next software update.
  
• Endpoint License Discontinued: The Endpoint license is no longer available for purchase. Existing Endpoint licenses remain functional, and users can still upgrade or extend them as needed.
  

Also, we've updated some terminology on our website and in the documentation for better clarity:

- Endpoint -> Controlled Device
- Concurrent Tech -> Concurrent User

For more details, read our full blog post here.

Thank you!

Hello Cosmos,

Thank you for your message.

The easiest way to go would be as follows:

1. Set up a Host and configure the Host settings as you want, by directly accessing 'Settings for Host' through the program GUI.

2. Export the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters\General

3. ...and deploy it on all affected machines, replacing the General key already there.

4. (Optional) Delete the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters\InternetId

on affected machines.

I recommend that you first try this method on 1-2 Hosts before deploying the script right away. Apply it on 1-2 affected Hosts and check their settings to make sure that everything worked as you intended.

For your information:

The

General

key contains all Host options including the 'Disable Internet-ID and callback connections'.

The

InternetId

key contains the actual internet-ID code generated.

Hope that helps.

Hi David,

That's not negative to you, it's ok for me, but this is only to explain my thoughts about that.

Of course, we understand. That's why we still offer this off fleixibility. The downside is that the file comes out unsigned but you can choose to sign it with your own certificate, of course.

If a quiet simple and OLD BATCH can solve this problem,
then a real softwaredeveloper should be able to do it as well.

We will take a look, thanks.

Is it correct, that the software has a problem in connecting with laptops with closed lid
and it can be resolved by activating legacy capture?

This depends on the state of the laptop with closed lid. If it's unavailable via network, Remote Utilities cannot connect. So it's not rather a question of a closed lid but network(adapter) availabillity.

Hope that helps.

Hello John,

The current version is 7.6.2.0 . Have you tried to update to that version?

A word of advice - please first update Viewer and then Host (using the Simple update feature) as described in this guide.

Please, let us know if you still experience issues connecting. If so, we'll need Host and Viewer logs to examine the issue.

Thanks.

Hello Keith,

Thank you for your message.

Yes, if there is a 1-tech license all Viewers must be closed on other machines. That is, the app itself should be closed (File -> Exit).

Please, make sure no Viewers are running other than the one you are using and try again.

Also, please make sure that your RU Server is registered with the same license as described here.

Hello David,

Thank you for your message.

You are using the offline/legacy version of the configurator, not the 'Online' option ,correct? If so, then uninstalling Host is a necessary thing, we are sorry for that. This is required because the msi-building process happens on the Viewer machine itself.

With regards to the images not loading, there was a faulty update of the site CMS system. We've fixed it now. Thanks for reporting!

Hello,

We've responded to your ticket but I'm also posting here.

We have just tested the 24H2 update with a Host 7.6.2.0 previously installed and running on the machine. There weren't any issues with Host working after the update was applied. The screenshots were sent to you in the ticket.

Neither did we receive reports from any other users even though this 24H2 update has been around for quite a while.

We can keep this topic to see if any other users report the same. We also encourage other users to report if their Host installations do work ok after the 24H2 update.

Thanks!