Conrad Sallian's community posts

Hi Robert,

Thank you for the information. Duly forwarded to our developers.

Hi Bruce,

Please, execute the following before installation:

sudo apt-get install -y libxcb-xinerama0

What Ubuntu version do you have, by the way?

Hello Bruce,

We'll examine this issue and be right back. Sorry for the inconvenience.

Please, check if the issue persists. Thanks.

David Slish wrote:

Conrad Sallian,  
I found the host logs, where are the viewer logs located?

Thanks,
Dave

Hi David,

Viewer logs can be located as described here https://www.remoteutilities.com/support/docs/connection-log/

Also, what ISP do you use? If this is the same ISP this could easily be blocking on an ISP level, a false positive detection.

Hello,

All servers are up and running. Internet-ID connection has just been tested from multiple locations and it works.

Could you please your Host logs (if you have access to them) and possibly Viewer logs to support@remoteutilities.com.

Thanks.

The last message was deleted for violating our forum rules. Please, keep civil. Thanks.

Thank you for your feedback.

We apologize for the inconvenience that was caused by that downtime. We will make sure that won't happen again.

Hello David,

Of course, the problem was on our end. But we didn't get notified about it and therefore weren't able to fix it as fast as we usually do, because the monitoring service we were relying on suddenly shut down their service for us without even notifying us about that and despite the fact that the service had been paid for well ahead.

I'm writing this so that you understand that this is an exception, a pure coincidence, and not a rule. We didn't really expect such as treacherous act on their part. It was, figuratively, a knife stab in the back. After all, a monitoring service - especially a big name in the industry - is something you expect to be reliable 100% of time.