Conrad Sallian's community posts

Hello Douglas,

Please, note that Remote Utilities uses end-to-end encryption for any connection mode, including the File Transfer mode. This may decrease the transfer rate.

Hi Werner,

On your account page you can add your license key. It will be recognised by the website and your support status will be set accordingly.

Hope that helps.

Hi Werner,

Thank you for your message.

Am I right assuming that you cannot update the remote Host using the 'Simple update' option and you can update it manually by running the Host installer on the Host machine?

Hello Lee,

We are sorry to hear that BitDefender is incapable of distinguishing legitimate software from malware and cannot even fix their false positive submission form. We can only hope that they don't make a "reverse" mistake and are still capable of detecting true viruses instead of treating them as benign programs.

Perhaps, you should consider looking at other antivirus software to protect your computers since no mistakes are allowed where security is involved.

Hi Christopher,

- Although translucent, they find it VERY annoying and pretty much can't see what's behind the message. They continually have to move the Visual Studio window out of the way and can't use it full screen anymore.

We have decided that in the next update we'll add an option to change the corner whether the message can be displayed. That all we can do to help.

- Even when I disconnect from them, the message STILL remains. They shut down RemoteUtilities and when they reopen it, the message just comes back.

Please, make sure that you updated to the most recent version (Viewer and Host) , which is 7.1.2 as of this writing.

So, just to add, I understand that you're trying to prevent abuse by malware actors, but in doing so, you're hurting those of us who aren't (and I think those of us who aren't are the majority). Please consider this. I appreciate it.

We will hurt users even more if we let antivirus software go berserk on us because of the lack of such alerts.

Hi Patrick,

Are you able to establish direct connection via Remote Utilities at all? Is Host visible in your address book as a yellow Online icon before you log in to it?

Hi Todd,

Thank you for the comment.

I wouldn't have thought much about it except last night I logged into one of my laptops and saw the banner. I was remoted into it earlier that evening but had already exited and shut down the PC I used to remote in. Not sure why it's staying. A reboot removed it.

Make sure you udated Viewer and Host to the latest version and see if this issue persists. It could be a bug which was present in the first release of the version where this alert message was first introduced.

However, I've noticed on some of my PCs, those with high resolution, it does not appear transparent at all - see image of task tray.

Could you tell us the Host OS version and what resolution is used. Thanks.

Better yet, could the Host add an option, either on the top menu of a remote session or in the settings, of picking the location to display the banner.

Finally, if it's a security warning banner, could it include information on who's remoting in?  Perhaps the remote IP address if there is no other identification available.

We will consider these suggestions, thank you!

Hello Christopher,

Honestly, this is NO LONGER A FREE LICENSE then, is it?

Who said that? You can still use the free license as before. The warning message was the necesary change to prevent the 'out-of-the-box' free-forever version from being abused by malware actors.

Hello Patrick,

Thank you for your message.

Viewer must be in the same subnet as the Host since the WoL packet won't travel across networks. However, in the recent update you can also use WoL across networks too provided that you use an intermediate Host in the target network to forward the WoL packet.

Here is how to use both features https://www.remoteutilities.com/support/docs/wake-on-lan/

Hi André

By saying deactivated perhaps you mean that the Host service won't start? In this case I recommend that you take a look at this KB article https://www.remoteutilities.com/support/kb/host-service-won-t-start/