Conrad Sallian's community posts

Hello,

Thank you for your message.

Unfortunately, no dedicated shortcuts yet except those standard for macOS, such as Globe + F, and the green expand button.

Secure Space Storage wrote:

I also did not receive the email when I used the form to generate a free license key and also when I try the license key recovery form.  I know my email is working, so is there another way to get a key?  Thanks.

Hello,

It could possibly be a mail error issue. In order to figure it out we must know the email address to look up the mail logs.

You can send us your email address to support@remoteutilities.com and we'll look up the logs for you.

Thanks.

john kumpf wrote:

This works for the .msi and the .exe? Eg, host7.1.2.0.msi and host7.1.2.0.exe?

Hi John,

If you are going to use the Remote Install tool method, you should use the msi package.

Please, note that using a custom-built Host package is only necessary if you update the host version AND change some if its settings.

However, if you want to just update the Host version, use the Simple update feature. Remote Install method can also be used in which case you should feed the vanilla Host msi to the path field.

Hope that helps.

Hi John,

I removed all the spawned topics and left the first one undeleted for now, for our webmaster to investigate. Thanks for letting us know.

(instructions don't explicitly say the path there is a local path; could be a remote path? I tried both--same result.)

Yes, it should be a local path or a network path, if the file is located on a remote machine directly accessible via a Windows network.

The remote machine is Windows Server 2019 running installed host v6.10.10.0.

Could you provide a screenshot of the Remote Install window with the options that you selected before you clicked Process Action?

Hi John,

Yes, the banner/alert can be clicked through. Besides, in the next update we are going to make it visible on the Host side only (Windows 10/11) and invisible in the Full Control window on the Viewer side.

Hello,

There is a discussion on BitDefender forum:
https://community.bitdefender.com/en/discussion/90287/remote-utilities-blocked#latest

In case they delete my reply and ban me from their forum, which is likely, here is a screenshot of my reply there:



I encourage other BitDefender customers to visit the link above and leave your comments. I will pin this tread for now.

Hi David,

We tried to contact them too but they keep giving template answers. For example, Microsoft removed a similar false positive detection within a day in Windows Defender.

Hi John,

Thank you for your support!

Also of note: when I restored the file from quarantine, somehow it now has security permissions that I can not access it. I've spend 2 hours on the web, but it's clearly something deeply behind the scenes that none of these posts even address. It looks like it's owned by me and and I have full permissions, but when I try to run it, I get still access denied. It looks like I can change permissions, but when I try, everything's grayed out.

Could it possibly be that BitDefender changes the permissions on a quarantined file? Unfortunately, their restoring guide doesn't mention anything of the sort.

Hello Everyone,

We have already contacted BitDefender. Here is what they answered:

Hello Conrad,

Thank you for your patience!

We have received an answer from our Virus Analysis Labs. The file is PUA and currently detected by our engines. As such, the detection will remain. If an user would like to keep the app from being blocked on their machine they can always add a manual exception.

Kindly let us know if we can be of any further assistance.

Have a nice day!

He who has eyes to see, let him see. Yes, if you control hundreds of remote computers and you happened to be a customer of BitDefender - go ahead and add Remote Utilities to exceptions manually just because there is a virus analyst at BitDefender who thinks that the program MIGHT cause a threat.

I don't even know to comment on this. By the way, the BitDefender detection spawned a whole lot of detections from other a/v programs because they re-use the same engines and signature databases.