Conrad Sallian's community posts

Hi Gábor,

Thank you for your message.

Yes, this is a known issue. We will update the protocol version for this feature to TLS 1.2 in the upcoming version 6.12 Beta 2.

Sorry for any inconvenience.

Hi Jenni,

You are absolutely right - the correct way to say is "authentication method" (when referring to "single password", "ru security" etc.) , while authorization actually refers to what a specific user is allowed to do (permissions volume). This was the initial intent for the current tab name though, to show that different rights and permissions are set for different, well, authentication methods.

We will do our best to correct this mistake and update the program and the documentation as soon as possible. Sorry for any inconvenience.

Hello Oldřich and Ziang,

Thank you for using Remote Utilities! We do our best to release Host/Agent support for Mac as soon as possible, but it should take at least a few months from now before the first beta is available.

Hi Robert,

The infrastructure was expanded just recently. It may take some time for the load to spread evenly across the servers. I recommend that you try in a few hours to see if there are still any issues and let us know.

Hello Robert,

Thank you for your message.

The number of users has indeed increased but I can assure you that our servers are still not at their full load. Besides, we expanded our infrastructure in North America and Europe these days just in case anyway. Our servers are capable to withstand a far greater load so I'm inclined to this that this has something  to do with local "bottlenecks" since the overall Internet traffic in the world now has increased greatly.

Direct comparisons with competitors are not allowed on this forum. I am sorry for that.

Hello Joni,

Thank you for your message.

You can enable the Internet-ID connection on your Hosts. Here is a detailed guide on how to connect using Internet-ID.

Hope that helps.

Jacek Gładysz wrote:

i have same problem
cant connect to any PC

Hello Jacek,

If you have Orange as your ISP please refer to this topic thread .

Thanks.

Hello everyone,

Indeed there was an incorrect reverse DNS for that IP address (perhaps, inherited from previous IP address owners). Unfortunately, the hosting provider didn't clean that up. So thank you, Leszek, for bringing our attention to this issue.

Now we updated the reverse DNS record to id.remoteutilities.com and you can ask Orange to stop blocking our IP address.

PTR check results

Sorry for any inconvenience.

Hi Leszek ,

Thanks for sharing this information. We will contact the black list provider now and try to fix the problem asap.

Hello Leszek,

We are starting to think that there is a certain provider or segment in Poland that blocks outbound connections to our server id.remoteutilities.com. Perhaps it was blacklisted mistakenly on the ISP level.

You are from Poland, correct? I'd like to ask you and Piotr - what ISP do you use?