Conrad Sallian's community posts

Hello,

Would really like to see improved update features for customised installs. It gets a little old needing to recreate my MSI/EXE/Agent from scratch every update and then push the files out individually. The application really should be capable of updating itself automatically without losing settings.

You do not have to create another agent/host installer in order to update your installations unless you want to change some Host settings in addition to just updating the program itself.

You can use simple update procedure to update your hosts in one click.

Hope that helps.

Hello,

Unfortunately, far too often in the past we saw that a/v software didn't bother to warn the user about actions it made.

What antivirus software is used?

Hello,

Thank you for your message.

If this is an older version this looks like antivirus software activity. There is simply no other reason for the program to just get wiped from the computer. Remote Utilities Host doesn't have any self-destruction mechanism (why would it).

Hello Mark,

Agent doesn't need admin privileges, that is true. At least not for standard operations such as writing to the current user's %appdata% folder.  

If it's installing applications or other system tasks though the Agent must be run as administrator. Since recently you can re-run the Agent as admin remotely as well.

Hello Mark,

This problems occurs when the system cannot get access to %appdata% (where the Agent files are extracted once you click on it). In normal circumstances this folder should be accessible for the current user.

Please, try deleting this folder %appdata%\Remote Utilities Agent\ and then re-run the Agent.

Hello Rick,

Yes, there are logs but those are connectivity logs and are unlikely to help with run errors if any.

I would recommend that you delete these items:

- %appdata%\Remote Utilities Agent\ folder

- registry entry HKEY_CURRENT_USER\Software\Usoris\Remote Utilities

and re-run the Agent.

Finally, if you are planning to connect to that computer on a regular basis including in unattended sessions I recommend that you install Host.

Hope that helps.

ipanic wrote:

Hi there,

sorry for resurrecting this old thread, but we need this very important feature also!

Multible port forwarding (TCP/UDP - Local and Remote like SSH/Putty) and a save / load profile function for a easy activation  would be also very nice!

Thank you!

Hello,

Thank you for your message.

While not in our immediate plans this feature is still on our road map. We will do our best to implement it as soon as possible.

Thanks!

Hello Rick,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Please, check that your antivirus software isn't blocking Agent on that computer.

Hello Mark,

Thank you for your message.

Could you provide a screenshot of the error since we couldn't reproduce the issue?

Hello,

Thank you for your message.

First, you don't have to remove/uninstall Hosts to reduce the limit. You only have to remove the extra connections in your Viewer address book.

However, if you still get the message even after you removed the extra connections this might mean that your Viewer configuration file has been corrupted somehow. Just locate the file %appdata%/Remote Utilities Files/config_4.xml and delete it. This is on the Viewer computer. Then restart the Viewer - the file will get re-created and the error should go away. You might need to re-register your Viewer with the license again though.

Hope that helps.